KPMG—Application Support Engineer Low Code and BPM Platforms - Associate Consultant - MFT - KGS CH

Job description

Description: APPLICATION SUPPORT ENGINEER – LOW‑CODE / BPM (SFIA LEVEL 3) Job Title: Application Support Engineer – Low Code BPM Department: Group Digital Service Operations Experience: 2 to 4 years Job Location: Bangalore or Gurgaon Role Summary The Application Support Engineer will be responsible for providing technical support, maintenance, and continuous improvement of business-critical applications. This role involves incident resolution, root-cause analysis, monitoring, and ensuring the stability, performance, and availability of enterprise applications. The engineer will collaborate closely with development, infrastructure, and business teams to ensure seamless service delivery. Requirements: Education Qualifications - Bachelor's degree in CS/IT/Engineering. Certifications (Preferred) - Appian Level 1 - Power Platform PL‑900/PL‑100 Additional Requirements - Excellent English communication skills (written and oral). - Must support major incidents as escalation point (on-call as required). - Shift oversight for teams working between 9 AM and 4 PM IST rotational start times. #LI-KS1 #KGS SFIA Competency Table SFIA SkillLevelDescriptionExpected Proficiency ASUP3SupportGood troubleshooting ability SWDN3DevUnderstands low-code components ITOP3OpsBasic environment knowledge Responsibilities: Key Responsibilities - Support Appian workflows, SAIL UI, Power Apps, and Power Automate processes. - Perform debugging, environment checks, and integration issue diagnosis. - Participate in on-call rotation and rotating shifts. - Troubleshooting & Resolution: Investigate, diagnose, and resolve technical application issues to restore services quickly. - Monitoring & Maintenance: Monitor application performance, server health, and alert systems to ensure high availability. - Root Cause Analysis (RCA): Perform in-depth investigations into recurring issues to identify root causes and implement preventive measures. - Application Deployment: Assist in code migrations, system configuration changes, and software releases. - Documentation: Maintain up-to-date documentation for support procedures, known errors, and resolution steps. - Collaboration: Coordinate with development, QA, and infrastructure teams to resolve complex bugs. - User Support: Provide prompt, clear communication to internal users and clients regarding issue status