KPMG—Manager

Job description

Description: - Candidates should have prior working experience in ServiceNow Implementation projects only (Not enhancements, Managed services) - Minimum 10 years of IT experience with at least 7 years specifically in ServiceNow implementation and transformation projects (excludes managed services or enhancement projects). - Extensive hands-on experience in designing and developing multiple ServiceNow applications such as ITSM, GRC, SecOps, HRSD, CSM etc. - Strong leadership skills with proven experience in managing complex, multi-stakeholder ITSM or other process deployments. - Deep understanding of ITIL framework and other IT management tools - Demonstrated success in delivering projects using agile methodologies, preferably in a scrum-based environment. - Solid knowledge of ServiceNow integration frameworks and APIs. - Demonstrated ability to work effectively under pressure and meet demanding deadlines. - Exceptional verbal, written communication, and presentation skills with the ability to lead teams and work collaboratively. - Strategic thinker capable of setting goals, driving team initiatives, and fostering high-performance teams. Requirements: Extensive hands-on experience in designing and developing multiple ServiceNow applications such as ITSM, GRC, SecOps, HRSD, CSM etc. Responsibilities: - The ServiceNow manager will join the high performing ServiceNow implementation team, this team works only on ServiceNow implementation & transformation projects - Lead a team of 7-10 key members in successfully implementing ServiceNow applications tailored to client requirements across diverse industries. - Design and architect complex technical solutions on the ServiceNow platform, aligning with client business needs across IT and enterprise functions. - Actively participate as a Senior Solution Architect and hands-on contributor in critical implementation tasks when needed. - Champion innovation initiatives by identifying and implementing novel automation solutions and best practices to improve efficiency and system effectiveness. - Manage overall team performance including coaching, mentoring, career development, and talent retention aligned with KPMG frameworks. - Support sales and pre-sales activities by collaborating with business development teams—crafting proposals, demonstrating technical capabilities, and participating in client presentations. - Lead and contribute to practice development efforts including hiring, resource planning, rewards, and recognition programs. - Drive a chosen practice development focus area such as innovation, pre-sales enablement, talent acquisition, or resource management. - Foster a collaborative environment, enabling knowledge sharing and continuous improvement across teams. - Ensure adherence to agile methodologies, driving projects within scrum teams under time-sensitive conditions. - Interface with multiple stakeholders, managing expectations, and ensuring transparent communication throughout project lifecycle.