Standard Chartered—Senior Test Analyst

Job description

Description: Key Responsibilities • Able to perform Testing related work which may not be straight forward and repetitive • Should have the knowledge and work experience on the Retail On-boarding end to end journey of CCPL & CASA & TD products • Should be well-versed on the User stories review, Test cases preparation, test data preparation, ADO/JIRA Actions, run plan, test execution procedures • Should have the knowledge and understanding of digital onboarding journey covering the end-to-end process coving authentication policy, CDD/KYC, Risk, Credit and Fraud handling • Strong analytical skills with the ability to deep dive to drive solutions • To ensure that the current processes are challenged and automate the process wherever possible basis the project capabilities • Help Business and participate in improving digitisation wherever possible • Highlights gaps are recorded between the current and new systems and tracked for closure due to system change or implementation of new system • Think Client in all reviews to create a truly client centric solution and outcome • Simplify processes to avoid multiple handoffs and digitize where possible • SIT / UAT test scripts are prepared in accordance with the FSD/DCO document • SIT / UAT test scripts are executed, and defects are raised within the given timelines • Defects raised are tagged into the correct severity by analysing the impact • Conduct walkthrough and demo to business stakeholders as necessary • Knowledge and experience of using Agile tools such as JIRA/ADO, Confluence, etc. • Closure of UAT bugs and re-test where applicable • Possesses and applies technical expertise to his area of work • Able to identify opportunities to automate repetitive logic based manual activities. • Perform independent activities concurrently • Give inputs from ground level after understanding the big picture • Participate in the discussion on any system changes / projects and provide inputs • Supports and involves in change management plans in achieving mutual objectives to manage change. • To provide support for UAT / UVT during any workflow changes and Field level validations • Ensure that the new system is successfully rolled out post UAT and support post go-live where applicable • Able to identify sudden changes & raise the CR to project team • Open to suggestions and experimentation • To have a sense of urgency in meeting deliverables in TAT and Accuracy • To perform the assigned activities on time without any issues Capacity Planning • Possess ability to understand the work plans and organizes their own work effectively • Completes work as assigned Behavioural Capabilities Precision Accuracy • Able to drive quality work within team and self • Proofreads work and/or checks the process delivered thoroughly in order to eliminate errors. • When issues present consults with others in order to ensure he/she has resolved them in the appropriate way. Client Centric • Considers the impact of their actions on the end-to-end process and customer. • Understands basic testing requirement and able to apply same in own areas of work Communication • Good communication skills is preferred and should possess very good soft skills. • Possesses ability to translate complex information into easy- to-understand language • Proficient in both verbal and written communication • Escalates issues and concerns in a timely manner Problem Resolution • Understands the situation and perform right escalations • Being able to provide data for performing root cause of the problem • Ability to speak up when in disagreement and opposition • Ability to understand the existence of crisis and conflicts • Able to work in a team with good interpersonal skills Strategy • Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly-defined timeline. Experience in working with technology project teams, from the business perspective, a significant plus. Business • Should have the knowledge and work experience on the Retail On-boarding end to end journey of CASA / CCPL / TD products Processes • Should have the knowledge and work experience on the Retail On-boarding end to end journey of CASA / TD / CCPL products Risk Management • Raise managerial alerts and blocking points whenever necessary to secure the delivery of the products. • Understands what the various risks in process level and some of the mandatory actions that need to be performed. • Escalates issues to senior management within parameters of role • Describes and understands the operations risk • Awareness on transactional level fraud & CDD process implement Governance • Audit closures and mitigation of observations from product point of view Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders • PO, Developers, Country team/Ops and Interface supporters Other Responsibilities • Excellent professional skills, including verbal, presentation and written communication skills; ability to simultaneously “see the big picture” and manage the details of implementation; ability to follow through on execution People Management • Able to co-operate and work as a team in an open and approachable style. • Be good team player taking team’s goals into consideration. Change Management • Understands the need for change and willingly accepts it • Able to quickly adapts to changes with regards to process, projects, behaviour etc • Ability to look beyond self-interest to collective interest • To positively respond to the pace of change Data Analytics • Able to analyse the process to understand the dimensions of the job Skills and Experience • Spot Opportunities • Solve Problems • Take the Lead • Build Resilience • Collaborate • Communicate • Deliver Sustainably Qualifications • Bachelor’s degree (or equivalent experience) • 5+ years of Testing experience in Retail & Liability products • Must have the ability to work in a dynamic, fast-paced environment • Strong communication skills to interact with many different personalities/ stakeholders and reach consensus when necessary • Experience with agile frameworks • Test scenarios / Cases preparation • Testing execution skill • Strong analytical skills • Typing Skills • Reading and comprehension About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: - Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do - Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well - Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. - Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. - Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. - Flexible working options based around home and office locations, with flexible working patterns. - Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits - A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. - Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.