Deloitte—Senior Consultant | ServiceNow Developer - ITOM / ITAM / GRC | Pune | ServiceNow

Job description

Description: Deloitte. Be audacious in impact When was the last time you thought the unthinkable, defined the unfathomable, or did what no one else has dared to try? At Deloitte, we're creating bold new frontiers for our clients and communities. Our roar echoes across India and beyond. So, bring your unique self and rise louder and leap further than ever before. Senior Consultant | ITSM ITAM CMDB | Pune | TST · Job requisition ID: <> · Location: <> · Entity: Deloitte Touche Tohmatsu India LLP The team Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P Your work profile · Design, develop, and enhance IT Service Management (ITSM)/ ITAM solutions on the ServiceNow platform. · Configure and customize core ITSM modules including Incident, Problem, Change, Request, Service Catalog, and Knowledge Management. · Develop workflows, Flow Designer automations, Business Rules, Client Scripts, UI Policies, Script Includes, and UI Actions to streamline service management processes. · Collaborate with business analysts, process owners, and technical teams to gather requirements and translate them into scalable ServiceNow solutions. · Develop and maintain integrations with third-party enterprise tools using REST APIs, SOAP web services, MID Server, and IntegrationHub. · Support CMDB and service mapping initiatives by ensuring accurate CI relationships and alignment with ITIL / CSDM standards. · Troubleshoot production issues, perform root cause analysis, and implement defect fixes and platform enhancements. · Support UAT planning and execution by validating test scenarios, expected outcomes, and deployment readiness. Key skills required · Strong expertise in Incident Management, Problem Management, Change Management, Service Request, and Service Catalog. · Hands-on experience with Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, and Service Portal. · Strong proficiency in JavaScript, Glide API, and ServiceNow scripting. · Experience working with REST/SOAP integrations, IntegrationHub, and MID Server. · Good understanding of ITIL processes and service management lifecycle. · Experience with CMDB, CSDM, and CI relationship management. · Exposure to ServiceNow reporting, dashboards, and SLA management. · Experience with Agile delivery methods and tools such as Jira and Confluence. · Strong analytical, troubleshooting, and stakeholder communication skills. · Experience supporting UAT, defect management, and production releases. · Preferred certifications: CSA, CAD, CIS-ITSM. Roles & Responsibilities - Provide L2/L3 support for ServiceNow modules including ITSM, ITAM, CMDB. - Troubleshoot incidents, service requests, defects, and platform issues. - Perform ServiceNow upgrades, patching, cloning, and post-clone validation activities. - Support release management, deployments, and change implementation. - Monitor platform health, performance, integrations, and scheduled jobs. - Maintain CMDB, Discovery, Asset Management, and workflow configurations. - Ensure KPI, SLA, and operational targets are met. - Coordinate with business teams, developers, vendors, and ServiceNow support. - Manage user access, security roles, and platform governance. - Drive continuous improvement initiatives and maintain platform documentation. Required Skills: - Strong ServiceNow Administration experience. - Knowledge of ITSM, HAM, ITOM, and HRSD modules. - Experience with upgrades, cloning, release management, and platform support. - Understanding of CMDB, Discovery, integrations, and performance monitoring. Strong troubleshooting, communication, and stakeholder management skills. You bring you That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs. Your bold odyssey starts here Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones. Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices. Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.