Concentrix—Subject matter Expert

Job description

Description: Job Title: Subject matter Expert Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Knowledge/Abilities- - Previous experience in a similar role is desirable in consumer relations - Work with the Ops/Training team to develop and build value argumentation Ability to be resilient when dealing with different situations / type of contacts stability to track deliverable dates, deadlines, and reminders - Develop and track corrective action plans - Improve and develop the process, working methods and tools - Ability to follow directions to achieve business goals effectively - Ability to interact with all levels of staff - Strong articulation and comprehension skill - Ability to empathize, anticipate customer needs and problem-solving techniques - Highly independent & motivated team player who s a self-starter and can work independently - Competence in MS Office is a must - Strong time management and behavioral skills - Efficient in learning process quickly and able to conduct the quality audits - Identify and address problems and opportunities Desirable Skills- - Outstanding communication skills both verbal and written - Ability to be flexible, follow tight deadlines, organize and prioritize work and deliver results quickly - Previous experience in social media - Experience rolling out projects involving process and culture change preferred Educational Qualification : Graduate Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Gurgaon Building 14 - 11F, Tower D Language Requirements: Time Type: Full time