EXL—Executive

Job description

Description: Essential Functions - Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner. - Provides inbound phone support on various Product lines. - Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments. - Ensures and provides quality service to while administering their account. - Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met. - Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises Responsibilities for Internal Candidates Essential Functions - Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner. - Provides inbound phone support on various Product lines. - Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments. - Ensures and provides quality service to while administering their account. - Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met. - Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises Qualifications for Internal Candidates Education Requirements Graduate English Speaking, college graduate in any field, customer service representative with minimum of 1 year of BPO experience Good Computer navigation and keyboarding skills Excellent verbal and written English skills Excellent analytical skills Ability to turn around within defined timelines Requirements: Graduate in stream Responsibilities: Essential Functions - Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner. - Provides inbound phone support on various Product lines. - Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments. - Ensures and provides quality service to while administering their account. - Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met. - Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises Responsibilities for Internal Candidates Essential Functions - Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner. - Provides inbound phone support on various Product lines. - Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments. - Ensures and provides quality service to while administering their account. - Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met. - Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises Qualifications for Internal Candidates Education Requirements Graduate English Speaking, college graduate in any field, customer service representative with minimum of 1 year of BPO experience Good Computer navigation and keyboarding skills Excellent verbal and written English skills Excellent analytical skills Ability to turn around within defined timelines