Mahindra & Mahindra—Manager-Spares Business

Job description

Description: Responsibilities & Key Deliverables 1. To monitor and support Spare parts sales for dealer channel and OEM business 2. To ensure ontime availability of sparess, thus increasing sales volumes and customer satisfaction 3. Capability building of SBM and Dealer Part Managers on parts operations 4. Reviewing Open Orders and Proactive Esacalations basis trend to various stake holders 5. Analysis of parts consumption, cordinating with technical team, maintain critical parts stock basis technical failure /field service actions Key Responsibiltiies: (1) To achieve the Sales plan of spares through continuously monitoring the progress vis-à-vis set targets by close coordination with the RegO Service team and the Supply chain team. (2) Analysis of parts consumption, cordinating with technical team, maintain critical parts stock basis technicla failure /filed service actions (3) To lay down the controlling guidelines in Spares Policy by comparisons with set policies, analysis of future targets, and review of market requirements, business terms and conditions. These guidelines are referred to while making important decisions. (4) To support the M&M RegO Service team/ AD dealers for urgent supplies and concern resolution by following up the warehouse and plants, thus ensuring the availability of spare parts. (5) To ensure capability building through training Parts managers and our own SBMs through an established training model based on the training needs identification. Preferred Industries Education Qualification Diploma in Engineering/BE (Auto/Mech./Production.) Knowledge about Materials Management/Supply Chain/Pricing/Distribution channel General Experience 5-6 years in Auto/Service industry/Spare Parts Industry Critical Experience