Kotak Mahindra Bank—Team Member-Support Services Processes-Government Business-TASC-Government Business-Product Manager

Job description

Description: Job Title Senior Manager/AVP- Process- Government Business Function Government- Acc. opening, maintenance and closure Department Government Business Reporting To Team Lead Location New Delhi Unit Government Business Job Purpose - To ensure accurate, compliant, and timely scrutiny of account opening, maintenance, and closure requests for Government Departments and Government entities in accordance with RBI regulations and internal bank policies. - To mitigate operational and compliance risks through effective document scrutiny, stakeholder coordination, process improvements, MIS reporting, and capability building of business teams. Key responsibilities - Conduct detailed scrutiny of account opening documentation for Government Departments and other Government entities in accordance with regulatory and bank internal process guidelines. - Verify KYC documents, constitutional documents, authorisation letters, government orders, and related records as per the prescribed KYC framework and guidelines. - Ensure full compliance with RBI regulations, internal policies, and procedural requirements during account onboarding and maintenance. - Review and process account maintenance requests, including addition or deletion of authorised signatories, signature updates, dormant account reactivation, and other account modifications. - Scrutinise account closure requests, validate supporting documentation, and ensure all necessary approvals are obtained prior to closure. - Liaise with Branches, Government Business Relationship Teams, and RPC Operations Teams to resolve discrepancies and ensure timely processing of requests. - Maintain defined turnaround times (TATs) while ensuring high-quality, error-free scrutiny and approvals. - Identify and escalate operational, regulatory, and compliance risks observed during document verification and account processing. - Analyse existing processes, identify gaps and inefficiencies, and recommend process improvement initiatives to enhance operational effectiveness. - Prepare and circulate Management Information System (MIS) reports related to account opening, maintenance, and closure activities for senior management review. - Deliver training and knowledge-sharing sessions to Government Business teams and other relevant stakeholders on operational processes, compliance requirements, and policy updates. Role Specification - Relevant banking experience of account opening around 4 yrs. - Desired educational/qualification requirement is normally Graduate from a reputed Institute - Background in Government Business-Ops is required. Prior experience of driving and managing Teams is a must. - Good Leadership, Self-motivation and communication skills for driving Teams Skills / Knowledge Required - Strong knowledge of RBI regulations, KYC guidelines, Government account opening procedures, and banking operational policies related to account lifecycle management. - Proficiency in document scrutiny, risk and compliance assessment, stakeholder coordination, MIS reporting, and handling account maintenance and closure scrutiny with high accuracy. - Excellent analytical, communication, and problem-solving skills, with the ability to identify process gaps, drive improvements, and deliver training to business teams and stakeholders