IDFC FIRST Bank—Branch Operations Manager-Micro Business Loans

Job description

Description: Job Requirements Job Requirements Job Description Job Title – Branch Operations Manager- MBL Place of work – Mumbai Business Unit – Retail Banking Function – Micro Business Loans Job Purpose: Branch Operations Manager is responsible for day to day operations of the branch including Disbursement and customer relationship [ Roles & Responsibilities: - Responsible for managing Micro business loan Disbursement. - To maintain TAT & Quality of the files at the time disbursement - Checking and disbursement of MBL cases on system based on the Company policy and parameters - To co-ordinate with all Stake Holders like Sales, Credit, FCU on a regular basis for process and policy changes and daily work Managerial & Leadership Responsibilities: - Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity - Attract & retain best-in class talent to meet Bank's rapid growth targets Educational Qualifications: Graduate – Any Post Graduate – Any (Optional) Experience: Minimum of 2 to 5 Years of experience in Operations/ Customer Service. Skills: audit preparation, branch operations, loan processing, customer service, micro business loan disbursement, customer relationship management, disbursement process management, financial reporting, cash management, data analysis, credit scoring, personal branding, core banking system operations, problem solving, fraud detection, loan documentation, client onboarding, policy enforcement, loan disbursement, customer orientation, customer centricity, exception and reconciliation management, operations management, file quality control, stakeholder coordination, policy compliance, team mentoring, talent retention, process improvement, retail banking operations