Genpact—Director - Delivery Excellence 3

Job description

Description: Director - Delivery Excellence Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description Inviting applications for the role of Delivery lead - SFDC This role is accountable for successful program execution, predictable outcomes, and value realization across large, complex transformation initiatives. Responsibilities · Define and own the overall delivery strategy, operating model, governance structure, and execution cadence · Lead end-to-end delivery across multiple workstreams, squads, and vendors for large-scale enterprise programs · Ensure strong alignment between business outcomes, technology delivery, timelines, and financial targets · Manage executive stakeholders through clear communication, governance forums, and regular reporting · Drive risk, dependency, issue, and escalation management across the program lifecycle · Oversee cross-squad and cross-functional coordination to ensure integrated delivery across Salesforce, data, AI, and integration components · Ensure adherence to Agile, hybrid, or scaled delivery methodologies as appropriate to the program context · Track delivery metrics, milestones, and benefits realization to ensure measurable business impact · Coach and mentor delivery managers, scrum masters, and workstream leads to build strong delivery maturity · Act as the primary point of accountability for delivery quality, timeline, and stakeholder satisfaction Preferred Qualifications · Salesforce program delivery experience, with Financial Services Cloud (FSC) preferred · Experience delivering AI, data, or digital transformation programs at scale · PMP, SAFe, Scrum, or Agile delivery certifications · Strong leadership, ownership mindset, and decision-making capability · Strategic thinking with the ability to connect delivery execution to business outcomes · Excellent communication, influence, and executive presence · Ability to operate effectively in ambiguous, high-pressure environments Qualifications we seek in you! Required / Skills & Experience · Proven experience leading large-scale Salesforce program delivery for enterprise clients · Strong stakeholder management skills, including engagement with senior and executive leadership · Deep experience with Agile, hybrid, and large-program delivery models · Demonstrated ability to manage complex dependencies, multi-vendor environments, and offshore/onshore delivery Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications APMP-Practitioner Certification - Association for Proposal Management Professionals (APMP)Association for Proposal Management Professionals (APMP), ITIL Foundation Certificate in IT Service Management - AxelosAxelos, PRINCE2 Foundation - TrilexTrilex, PRINCE2 Practitioner - PeopleCraftPeopleCraft, SAFe Agilist - Scaled Agile, Inc.Scaled Agile, Inc. Required Skills Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Delivery Excellence Remote Type - Hybrid Work Shift - Any (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.