EXL—Analyst

Job description

Description: - Understanding of Insurance Finance and Accounting - Working knowledge of Cash Application, Cash in Suspense and Cash Reconciliation - Mailbox management and escalation handling & handling billing enquiries of customers. - Should be able to manage a team and coach them continuously to achieve business goals - To ensure complete operations management for end to end and handle any escalation w.r.t. any operational issue along with performing against all SLAs. - To ensure timely and accurate delivery of daily, weekly, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at short notice by re-aligning priorities. - Provide coaching and feedback to team members to enable them to improve their performance. - Prepare and share weekly reports/ update, manage escalation, prepare RCA and its documentation - Help team in building strong cross training framework along with managing updates of process changes in SOP’s - Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency Requirements: - Bachelor's or Master’s degree in Accounting / B.Com or M.Com / MBA Finance Responsibilities: - Understanding of Insurance Finance and Accounting - Working knowledge of Cash Application, Cash in Suspense and Cash Reconciliation - Mailbox management and escalation handling & handling billing enquiries of customers. - Should be able to manage a team and coach them continuously to achieve business goals - To ensure complete operations management for end to end and handle any escalation w.r.t. any operational issue along with performing against all SLAs. - To ensure timely and accurate delivery of daily, weekly, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at short notice by re-aligning priorities. - Provide coaching and feedback to team members to enable them to improve their performance. - Prepare and share weekly reports/ update, manage escalation, prepare RCA and its documentation - Help team in building strong cross training framework along with managing updates of process changes in SOP’s - Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency