Honeywell—Exp Tech Supp Professional

Job description

Requirements: Qualifications: - Bachelor’s Degree in engineering ie. Electrical/ Electronics / Instrumentation. - Min 3~4 years of relevant experience in configurations of FIRE/ SECURITY Products in the field. - Must have installed and programmed relevant products in at least 10 projects. - Excellent communication skills (oral and written) - Excellent interpersonal, organizational, and time management skills - Ability to type at least 35 words per minute - Previous experience with troubleshooting software or hardware - Strong knowledge of Microsoft Operating Systems - Strong knowledge of Microsoft Office - Knowledge and experience with SQL - Basic understanding of electronics and Fire Detection and Alarm Systems. - Experience with LAN/WAN network technologies - A+ and/or Network+ certification Responsibilities: Core Responsibilities: (Include but not limited to) - Handle internal and external level customer related issues and concerns - Capability to fault finding issues filtered by Partner, Hub or internal customers - Point of escalation for Technical Support Specialist - Provide required assistance to ensure product readiness for serviceability and reliability - Provide required assistance in internal Technical Support NPI and User Acceptance Testing - Support the development of technical documentation and training - Maintain acceptable call evaluation requirement & KPIs - Develop FAQs, Technical Tips, and ‘How-To ’videos on Hardware and Software applications - Record all customer interactions into a CRM (Customer Relationship Management) Database - Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment - Actively participate in departmental activities and initiatives - Maintain acceptable call evaluation requirement - Maintain acceptable VOC KPI requirements