Kotak Mahindra Bank—Relationship Manager - LAP-Loan Against Property-Sales

Job description

Description: Job Title: Relationship Manager – LAP Designation: Manager Department: Sales – Loan Against Property Reporting to: Area Sales Manager Role Objective To drive growth in the Loan Against Property (LAP) business by sourcing high-quality cases through DSA (Direct Selling Agent) channels, ensuring portfolio health, and building strong market relationships. Key Responsibilities Business Sourcing: - Acquire LAP customers through DSA channels while adhering to internal policies and external regulatory guidelines. - Identify and onboard high-potential DSAs and maintain strong working relationships. Sales & Target Achievement: - Meet or exceed assigned monthly and quarterly disbursement and fee income targets. - Monitor and drive business volumes in a competitive market, maintaining a healthy pipeline. Credit & Risk Coordination: - Liaise with credit and operations teams to ensure smooth file processing and disbursal. - Perform initial screening of customer financials and property documents before file submission. Market Intelligence & Relationship Management: - Track competitor offerings, pricing, and market dynamics. - Maintain strong relationships with DSAs, customers, and internal stakeholders. Compliance & Documentation: - Ensure thorough KYC, property valuation, and legal documentation as per company standards. - Adhere to audit requirements, regulatory norms, and internal processes. Candidate Profile Education: Graduate (minimum qualification) Experience: Minimum 3 years of relevant experience in LAP/Home Loan/SME Lending in the Banking or NBFC sector as a full-time permanent employee. Skills: - Strong relationship management and interpersonal skills - Understanding of secured lending and property-related documentation - High level of self-motivation with a go-getter attitude - Comfortable working in a high-performance, target-driven environment What We Look For • A professional who is passionate about sales and willing to go above and beyond. • Someone who can thrive in a fast-paced, competitive landscape with a solution-oriented mindset. Responsibilities - Build and nurture long-term relationships with clients, understanding their financial goals and requirements. - Offer personalized loan solutions, including Loan Against Property (LAP) products, to meet client needs. - Guide clients through the loan application process, ensuring a smooth and efficient experience. - Stay updated on market trends, competitor offerings, and new loan products to provide the best advice to clients. - Collaborate with internal teams, such as underwriting and legal, to ensure a seamless loan approval process. - Maintain a high level of customer satisfaction by promptly addressing queries and concerns. - Achieve individual and team sales targets through effective relationship management and cross-selling opportunities. - Conduct regular client meetings and provide periodic updates on loan progress and market insights. - Identify and mitigate potential risks associated with loan applications, ensuring compliance with regulations. - Represent the company professionally at industry events and networking opportunities. Qualifications: - A bachelor's degree in finance, business administration, or a related field is preferred. - Minimum 2-3 years of experience in relationship management, preferably in the financial services industry. - Strong knowledge of Loan Against Property (LAP) products and the Indian mortgage market. - Excellent interpersonal and communication skills, with a client-centric approach. - Ability to build trust and rapport with clients, offering tailored financial solutions. - Proficiency in MS Office and familiarity with CRM systems for efficient relationship management. - Analytical skills to interpret financial data and offer suitable loan recommendations. - Self-motivated and results-driven, with a track record of achieving sales targets. - Strong work ethic, with the ability to work independently and as part of a team. - Willingness to stay updated on industry trends and regulatory changes.