Slice—Customer Experience Executive (Guwahati)

Job description

Description: About the role: As a Customer Experience Executive, you’ll ensure customers have a smooth and positive journey with our products and services. You’ll interact with customers, resolve queries, provide tailored solutions, and help them get the most out of our offerings. What you will do: - Provide high-quality support across calls, chats, and emails following SOPs - Understand customer needs and guide them on product features and solutions - Troubleshoot issues, analyze problems, and report product gaps - Maintain and update internal knowledge bases with key insights - Share customer feedback and collaborate with Product, Sales, and Marketing teams - Inform customers about new features and enhancements - Ensure complete resolution by following up on customer concerns What you will need: - 0–2 years of experience in customer support (freshers with strong communication can apply) - Strong communication skills in English and Hindi - Ability to handle calls, chats, and emails efficiently - Customer-first mindset with strong problem-solving skills - Familiarity with help desk tools or CRM systems is a plus - Ability to multitask and adapt in a fast-paced environment Life at slice: Life so good, you’d think we’re kidding: - Competitive salaries. Period. - An extensive medical insurance that looks out for our employees & their dependents. We’ll love you and take care of you, our promise. - Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule. - Tailored vacation & leave policies so that you enjoy every important moment in your life. - A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here. - Learning and upskilling opportunities. Seriously, not kidding. - Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”. We believe in equality. Period. At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law. We consider all qualified job-seekers with criminal histories in a manner consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Come join our crew! About slice: slice A new bank for a new India slice’s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We’ve all felt how slow, confusing, and complicated banking can be. So, we’re reimagining it. We’re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us. Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, and slice business are designed to be simple, rewarding, and completely in your control. At slice, you’ll get to build things you’d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together. We’re backed by some of the world’s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.