Concentrix—Content Developer II

Job description

Description: Job Title: Content Developer II Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.   Role and Key Responsibilities:   • Develop training material as per the targeted audience/learner profiles to design tailored content using various instructional strategies. • Develop engaging and learner-centered content using tools such as Articulate SL 360 and Rise 360, Vyond, and similar tools. • Apply instructional design models (e.g., ADDIE, SAM, Bloom’s Taxonomy) to structure learning experiences across various modalities—eLearning, instructor-led, virtual, and blended. • Create storyboards, scripts, assessments, facilitator guides, and job aids, etc. • Collaborate with SMEs and project managers to ensure content accuracy, relevance, and deliver quality deliverables within defined timeliness. • Incorporate SME/user feedback to continuously improve learning content. • Ensure accessibility and inclusion in all content per WCAG or equivalent standards.     Key Skills and Knowledge:   • 3–5 years of experience in Instructional Design within corporate Learning & Development, eLearning, or workforce upskilling environments. • Proven experience designing and developing courses and curricula for adult learners across online, hybrid, and face-to-face delivery modes. • Strong grounding in instructional design models and adult learning principles, with hands-on experience using ADDIE and/or SAM. • Demonstrated ability to create clear storyboards, structure content logically, and design formative and summative assessments that measure learning outcomes • Proficiency with eLearning authoring and multimedia tools such as Articulate Storyline 360, Rise 360, Captivate, Camtasia, Vyond, Synthesia, or similar platforms. • Skilled in developing interactive, learner-centered content that maintains flow, applies instructional principles, and drives behavior change on the job. • Knowledge of accessibility and inclusive design standards (e.g., WCAG, Section 508) and how to apply them in digital learning. • Ability to use AI tools (e.g., Copilot, ChatGPT, or Claude), prompt engineering for rapid content prototyping, ideation, quiz generation, and workflow efficiency while maintaining instructional quality. • Excellent written and verbal communication skills, with the ability to simplify complex concepts for diverse audiences. • Strong skills in creating polished learning materials and presentations using tools such as MS PowerPoint and MS Word. • Proven ability to manage multiple projects and stakeholders, prioritize tasks, and meet deadlines in a fast-paced environment Educational qualification: Any Graduate or Masters Location: IND Gurugram - 1st Flr RMZ Infinity Plot No. 15 Language Requirements: Time Type: Full time