Sutherland—Travel Support Services

Job description

Description: Company Description: Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics. For Enterprises, these are key factors of success. For us, they're our core expertise. We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation. We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes. Sutherland Digital Outcomes. Job Description: We're looking for a detail-oriented and customer-focused Travel Support Services professional to join our team in Hyderabad, India. In this role, you will be the backbone of our travel operations, ensuring seamless travel experiences for our employees and clients. You will manage travel bookings, coordinate with vendors, and provide exceptional support to travelers while maintaining compliance with company travel policies. Your organizational skills and commitment to excellence will directly impact our organization's operational efficiency and employee satisfaction. - Book and manage travel arrangements including flights, accommodations, ground transportation, and visa services using Global Distribution Systems (GDS) and travel management software - Coordinate with travel vendors, airlines, hotels, and ground transportation providers to secure competitive rates and resolve service issues - Prepare detailed travel itineraries and provide pre-travel briefings to employees, including destination information and travel guidelines - Monitor travel expenses and ensure compliance with company travel policies and budget allocations - Handle travel-related inquiries and resolve issues promptly, providing proactive support to travelers before, during, and after their trips - Maintain accurate travel records, documentation, and expense reports in the travel management system - Analyze travel data and spending patterns to identify cost-saving opportunities and optimize travel programs - Communicate effectively with internal stakeholders, including finance, HR, and management, regarding travel requirements and updates - Customize travel solutions based on individual employee needs while adhering to organizational guidelines - Stay current with travel industry trends, visa requirements, and regulatory changes affecting business travel Qualifications: - Strong knowledge of travel management software and platforms - Excellent communication and interpersonal skills with the ability to manage multiple stakeholders - Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Detailed knowledge of travel policies, visa requirements, and international travel regulations - Strong organizational and time management skills with the ability to prioritize multiple tasks - Problem-solving abilities and a proactive approach to resolving travel-related challenges - Familiarity with the Indian travel landscape and local vendor networks - Experience with expense management and travel cost optimization - Customer service excellence with a commitment to supporting employee needs - Ability to work independently and as part of a team in a fast-paced environment - Preferred: Travel industry certification or training in travel management - Preferred: Experience with CRM systems and travel analytics tools Additional Information: All your information will be kept confidential according to EEO guidelines.