Amazon—Investigation Specialist II - Related Account Detection, Relay Product Excellence

Job description

Description: Amazon is looking for a Senior Investigation Specialist with a strong background in transportation fraud investigations, risk management, and advanced data-driven problem resolution. In this role, the Senior Investigation Specialist will lead complex investigations, mentor junior investigators, and work cross-functionally with stakeholders to build trust-based relationships in order to investigate sophisticated fraud patterns, address critical escalations, and design long-term systemic solutions that protect Amazon's transportation network and deliver a world-class customer experience. In this role, the Senior Investigation Specialist will own end-to-end investigation workflows related to Related Account Detection, drive process improvements, and influence program strategy through data insights. • Work from Office Role (RTO5, M-F) • Investigation experience required Key job responsibilities - Own and drive end-to-end investigations of sophisticated fraud and abuse patterns, including multi-hop related account networks, with minimal guidance - Pull and synthesize data from multiple databases (using Excel, SQL, Access, and/or other data management systems) to perform deep-dive analysis, identify trends, and produce actionable insights - Coach and mentor Investigation Specialists on investigation methodology, SOP adherence, and quality standards - Identify root causes of defects, design and implement process improvements, and develop new SOPs that drive efficiency in Amazon's transportation operations - Proactively identify emerging fraud and abuse trends, quantify business impact, and recommend mitigation strategies to leadership - Partner with cross-functional teams to drive investigations to resolution; serve as the escalation point for complex cases - Consistently exceed productivity and quality targets while helping define team-level benchmarks - Create investigation narratives, present findings in review forums, and lead strategic projects including automation and tool development A day in the life - Investigate complex multi-hop related account cases requiring judgment beyond standard SOPs - Mentor Investigations specialists through case reviews, calibration sessions, and real-time coaching - Analyze investigation data to identify systemic patterns and present insights to leadership - Meet and exceed productivity, quality, and other hygiene metrics/goals - Identify opportunities to Invent and Simplify processes, and deliver faster with higher standards of accuracy - Develop and document new investigation methodologies for emerging fraud/abuse patterns - Partner with stakeholder teams to drive gaps to closure and influence roadmap priorities Requirements: - 1+ years of fraud/risk investigations experience - 1+ years of program management, logistics, operations, supply chain, transportation, or related field experience - Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. - Experience using SQL (Structured Query Language) to pull data from a database or data warehouse - Experience in e-commerce/online companies in fraud/risk control functions - Experience in mentoring junior finance or business team members - Experience with data visualization using Tableau, Quicksight, or similar tools Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.