Adobe—Talent Operations Lead

Job description

Description: Role Summary: The Talent Operations Specialist is a full-time, P30 role providing the governance, compliance, and systemsenablement backbone for India Talent Acquisition. Operating beyond day-to-day execution, the role owns end-to-end operational outcomes, process and audit standards, systems and vendor governance, and critical escalations for India TA Operations. At a scale of ~2000 annual hires and 10+ Talent Coordinators, the role provides dedicated operational leadership across a complex ecosystem of Talent Partners, Talent Coordinators, COEs, Global Talent Operations (GTAO) peers, and technology/vendor partners, while also leading key global and India-specific initiatives. The position reduces reliance on contingent resources for core, audit-sensitive operations and brings clear FTE accountability to business-critical processes. The incumbent is expected to operate with significant autonomy— identifying and driving improvements, resolving operational risks, and independently representing India TAO in global forums. Key Responsibilities 1. Talent Coordination Governance & Leadership • Lead end-to-end TC operations across onboarding, training, workload management, offer enablement, and interview scheduling—setting operating standards and driving consistent execution. • Own SLA and performance governance, proactively identifying risks, diagnosing root causes, and driving resolution; escalate only where policy, investment, or leadership intervention is required. • Lead complex issue resolution and escalations, exercising judgment beyond standard playbooks and continuously strengthening processes based on recurring themes and insights. • Drive operational health and continuous improvement through weekly performance reviews and RCAs, with clear accountability for closing systemic gaps—not simply identifying them. 2. TA Operations & Systems Enablement • Drive operational excellence across core TA processes, including interview scheduling, offer operations, onboarding readiness, and referrals—owning execution, governance, and continuous improvement. • Own India TA systems governance as the SPOC and SME for Workday Recruiting, ServiceNow, Phenom CRM, and HackerRank, ensuring data integrity, access governance, and effective adoption. • Lead capability building and enablement for Recruiters and TCs through structured process and systems training, including readiness for new tools, workflows, and rollouts. • Drive TA technology enhancements in partnership with TechOps and GTAO, leading requirements validation, UAT, change readiness, and rollout support. • Strengthen process governance and audit readiness by maintaining SOPs, governing documentation and change requests, and ensuring robust audit trails. • Identify and solve operational gaps by proactively diagnosing process inefficiencies and developing scalable, automation-led improvements for TA leadership approval. 3. Vendor, Procurement & Compliance Governance • Own end-to-end TA procurement operations, including PR/PO management, renewals, invoice tracking, SLA governance, and ROI monitoring across sourcing tools and TA vendors. • Lead vendor governance and performance, proactively identifying, escalating, and resolving service, commercial, and operational risks. • Drive cross-functional execution with Procurement, Legal, Finance, and Vendor Management to ensure timely renewals, commercial discipline, and compliance. • Serve as TA’s audit & compliance POC for SOX, statutory, equity, offer-governance, and data-privacy reviews, maintaining accurate and audit-ready documentation. 4. Stakeholder & Change Leadership • Partner with Talent Partners, COEs, and TA leadership to design and execute process updates, training, and audit preparations. • Lead adoption of new operating models (e.g., Interview Scheduling AI, ServiceNow workflow changes) through structured communication, training, and feedback loops. • Represent India TAO independently in global policy and system calibration sessions, ensuring regional compliance and scalability needs are represented and factored into global decisions. • Mentor and provide guidance to Talent Coordinators and junior operations staff on process, systems, and compliance standards. Required Skills & Capabilities • Deep expertise in Talent Acquisition operations and end-to-end hiring workflows, with the ability to set standards, not just follow them. • Strong working knowledge of Workday Recruiting or similar ATS platforms, including configuration, access governance, and troubleshooting. • Proven experience owning interview scheduling, offer coordination, and onboarding processes at scale. • Experience leading UAT, system rollouts, or process change initiatives. • Strong audit and compliance orientation — SOX, statutory, data privacy, and offer governance. • Vendor and procurement management experience, including PO/PR workflows and SLA governance. • Excellent stakeholder management and executive communication skills; comfortable representing the function in senior and global forums. • High degree of ownership, judgment, and process discipline; ability to operate with autonomy in ambiguous or high-pressure situations. • Ability to mentor and enable junior team members and coordinators. Required Experience & Qualifications • 4–8 years of experience in TA Operations, Recruiting Operations, or Workforce Coordination, including demonstrated ownership of governance or compliance-sensitive processes. • Proven experience operating in a high-volume, multi-stakeholder hiring environment (1,000+ annual hires preferred). • Hands-on experience leading system implementations, UAT, or process change rollouts (required, not just exposure). • Experience partnering with Procurement, Legal, Finance, or Vendor Management functions preferred. • About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience. Skills: talent acquisition operations, workday recruiting, interview scheduling, offer coordination, onboarding, workload management, servicenow, process improvement, audit readiness, compliance management, vendor management, procurement management, change management, stakeholder management, performance management, root cause analysis, system implementation, user acceptance testing, sop governance, data privacy compliance, sox compliance, statutory compliance, mentoring, executive communication, process governance