Genpact—Sr. AI Engineer 4B

Job description

Description: Sr. AI Engineer Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description The AI Engineer is responsible for implementing, deploying, supporting, and optimizing the technical components that power enterprise AI solutions. This role focuses on AI infrastructure, APIs, Retrieval-Augmented Generation (RAG) pipelines, vector databases, enterprise integrations, cloud deployment, monitoring, and operational support. The AI Engineer works closely with AI Developers and product teams to ensure AI solutions are secure, scalable, reliable, and maintainable in production environments. While AI Developers own business-facing AI applications and user experiences, the AI Engineer owns the technical foundation that enables those solutions to operate effectively at scale. KEY RESPONSIBILITIES • Implement and support AI infrastructure including RAG pipelines, embeddings workflows, vector search, document ingestion, APIs, backend services, and integration services. • Develop and maintain integrations with enterprise platforms such as Microsoft 365, SharePoint, Teams, Power Platform, ERP systems, and other business applications, ensuring reliability, performance, and security. • Deploy and operate AI solutions in Azure, maintain CI/CD and monitoring processes, troubleshoot incidents, and drive improvements in scalability, performance, security, and cost optimization. • Collaborate with AI Developers and product teams on technical design, implementation planning, documentation, support procedures, and adherence to engineering and governance standards. • Monitor AI service utilization and recommend optimizations related to performance, scalability, and consumption costs. EXPERIENCE • 3–6 years of software, cloud, data, integration, or AI-related engineering experience, including 1–3 years supporting or optimizing AI / Generative AI solutions in a business environment. • Experience developing APIs, integrations, backend services, or cloud-based applications in Azure or comparable platforms. • Experience supporting production systems, troubleshooting technical issues, and working within Agile, cross-functional delivery teams. EDUCATION • Bachelor’s degree in Computer Science, Engineering, Information Technology, Data Science, Mathematics, or a related field; equivalent practical experience may also be considered. REQUIRED SKILLS • Programming and development: Python, SQL, REST APIs, JSON, Git/GitHub, software testing, and debugging. • AI technologies: Azure OpenAI Services or OpenAI APIs, LLMs, RAG, embeddings, vector search, and AI integration patterns. • Cloud and operations: Microsoft Azure, Azure AI Services, Azure AI Search, Azure Functions, Logic Apps, CI/CD pipelines, and monitoring/logging tools. • Data and knowledge management: vector databases, enterprise search solutions, document processing pipelines, data ingestion workflows, and knowledge management architectures. PREFERRED SKILLS • Experience with orchestration frameworks such as LangChain, Semantic Kernel, LangGraph, LlamaIndex, or similar tools, along with Azure AI Search and vector database technologies. • Experience integrating Copilot Studio, AI agents, or workflow automation solutions with enterprise platforms. • Exposure to enterprise security, governance, compliance, and data management practices; Azure or AI-related certifications are a plus. SUCCESS FACTORS The successful candidate will: • Deliver stable, scalable, and secure AI infrastructure, APIs, integrations, and platform components. • Maintain strong system availability, performance, and operational support while improving reliability, security, and cost efficiency. • Collaborate effectively with AI Developers and product teams to support successful enterprise adoption of AI solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide end-user support for both domestic and international users of the Hines financial systems, assisting with application-related challenges. Diagnose, troubleshoot, and resolve system issues by analyzing and replicating problems. Escalate complex issues to senior support staff when appropriate. Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. Support the set-up of new companies, business units and charts of accounts in the financial systems. Administration of JDE End-user security. Maintain clear and comprehensive documentation of support processes, technical issues, and resolutions for a knowledge base. Provide a high level of customer satisfaction through professional and timely support services. EXPERIENCE A minimum of 2 years of JD Edwards, Yardi or similar ERP system including: General Ledger, Accounts Payable, Accounts Receivable Fixed Assets Real Estate Management a plus Real Estate industry experience a plus. Experience working in a team-oriented, collaborative environment. EDUCATION Bachelor's Degree or Equivalent Experience SKILLS/CERTIFICATIONS Strong knowledge of Microsoft developer products such as SSIS (SQL Server Integration Services), Excellent verbal and written English communication skills, with the ability to convey technical information clearly to non-technical users. Strong analytical and problem-solving abilities with strong attention to detail. Excellent time management and prioritization skills to manage multiple support tickets effectively. A patient and professional demeanor with a strong desire to assist end-users. Qualifications Certifications Required Skills Agile Project Management Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Advanced Analytics / AI / ML Remote Type - Office Work Shift - Day Job (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.