Bosch—SAP Delivery Manager

Job description

Description: Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Position Overview We are seeking an experienced SAP Delivery Manager to lead end-to-end service delivery across transformational SAP projects and Application Management Services (AMS). This senior role requires 12-15 years of experience in managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability. Key Responsibilities Service Delivery Leadership - Oversee all business operations, people, and end-to-end service delivery processes to ensure consistent, high-quality service to clients - Manage cross-functional teams across multiple geographies and drive operational efficiency - Ensure SLA/KPI adherence and maintain strong client relationships throughout project lifecycle - Lead transformational SAP projects including Greenfield implementations, Brownfield upgrades, and hybrid scenarios Practice & Account Management - Handle multiple client accounts across different geographies with full accountability for service delivery excellence - Drive SAP Practice management initiatives and standardization in operational models - Manage overall cost optimization while maintaining service quality and client satisfaction - Accountable for top-line growth and responsible for bottom-line profitability of assigned portfolio Team Leadership & People Management - Lead and manage large cross-functional teams including SAP consultants, technical experts, and support staff - Drive employee retention initiatives and performance management across global delivery teams - Foster continuous learning and skill development to enhance service delivery capabilities - Implement automation and process improvement initiatives to drive operational efficiency Client & Stakeholder Management - Serve as primary escalation point for critical issues and complex stakeholder management scenarios - Maintain executive-level relationships with C-suite clients and key decision makers - Conduct regular governance meetings and strategic planning sessions with internal and external stakeholders - Drive value realization discussions and ensure alignment with client business objectives Operational Excellence & Reporting - Establish and maintain service delivery frameworks, quality standards, and best practices - Provide comprehensive internal and external reporting on delivery metrics, financial performance, and operational KPIs - Drive process improvement and simplification initiatives to enhance service delivery efficiency - Implement risk management strategies and proactive issue resolution mechanisms Required Qualifications Experience & Expertise - 12-15 years of progressive experience in SAP delivery management and consulting - Proven track record in managing transformational SAP projects (Greenfield/Brownfield implementations) - Extensive experience in SAP AMS operations and support services management - Strong background in SAP Practice management and multi-account operations across geographies - Demonstrated P&L accountability and experience managing business portfolios Technical & Functional Skills - Deep expertise in SAP ecosystem including S/4HANA, ECC, and cloud solutions - Comprehensive understanding of SAP modules: FI/CO, MM, SD, PP, QM, PM, HR - Experience with SAP implementation methodologies and AMS service delivery frameworks - Strong knowledge of SLA/KPI management and operational excellence practices Leadership & Management - Proven ability to lead large, diverse teams across multiple geographies - Strong business acumen with experience in client relationship management and stakeholder engagement - Excellent escalation management and conflict resolution skills - Experience in employee retention, performance management, and organizational development Education & Certifications - Bachelor's degree in Engineering, Computer Science, IT, or related field - SAP certification in relevant modules (mandatory) - Project Management Professional (PMP) or equivalent certification - ITIL Foundation certification preferred Key Performance Indicators - Service delivery excellence metrics and SLA compliance - Client satisfaction scores and retention rates - Portfolio profitability and revenue growth targets - Team utilization, productivity, and employee retention rates - Operational efficiency improvements and cost optimization achievements - Escalation resolution effectiveness and stakeholder satisfaction Core Competencies - Service delivery leadership and operational excellence - Multi-geography account management and client relationship building - P&L management and business portfolio accountability - Process improvement, automation, and operational standardization - Team leadership, people management, and organizational development - Risk management, escalation handling, and stakeholder communication Location & Travel This position offers flexible work arrangements with travel requirements up to 25-30% for client engagements and global team collaboration. Educational qualification: B.E./ B.Tech. , M.B.A. Preferred Experience : 5-18 years