EXL—Executive

Job description

Description: - Manages premium & billing cases, including indexing payments, in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards. - Monitors and reviews premium & billing to ensure proper completion, including balancing, and that the information is in good order. - Reruns transactions and discrepancies as required and escalates unresolved transactions to more senior team members and/or management. - Indexes payments received; reviews checks or lists of electronic payments, and based on account type sends checks/payments to appropriate team members for processing - Handles transfers of payments as needed if another office or team is the more appropriate recipient of the payment - Troubleshoots issues with premium & billing, including discrepancies, to identify root cause and issue resolution. - Escalates premium & billing issues/concerns to more senior team members and/or management. - Provides customer service to internal/external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to create a recommendable customer experience. - Recognizes general issues/concerns and suggests process improvements. - Manages reporting and completes terminations and reinstatements Requirements: Bachelors in Commerce Responsibilities: - Manages premium & billing cases, including indexing payments, in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards. - Monitors and reviews premium & billing to ensure proper completion, including balancing, and that the information is in good order. - Reruns transactions and discrepancies as required and escalates unresolved transactions to more senior team members and/or management. - Indexes payments received; reviews checks or lists of electronic payments, and based on account type sends checks/payments to appropriate team members for processing - Handles transfers of payments as needed if another office or team is the more appropriate recipient of the payment - Troubleshoots issues with premium & billing, including discrepancies, to identify root cause and issue resolution. - Escalates premium & billing issues/concerns to more senior team members and/or management. - Provides customer service to internal/external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to create a recommendable customer experience. - Recognizes general issues/concerns and suggests process improvements. - Manages reporting and completes terminations and reinstatements