EXL—Executive

Job description

Description: Essential Functions - Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources - Meets individual goals while assisting team to meet team goals - Operates with urgency in a real time service environment - Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity and customer satisfaction - Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management) - May perform other duties as assigned Performance parameters - Productivity - Quality - Turn Around Time of work assigned - Attendance & Schedule Adherence Requirements: Graduate 0 - 1 year Responsibilities: Essential Functions - Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources - Meets individual goals while assisting team to meet team goals - Operates with urgency in a real time service environment - Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity and customer satisfaction - Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management) - May perform other duties as assigned Performance parameters - Productivity - Quality - Turn Around Time of work assigned - Attendance & Schedule Adherence Organizational Relationships Reports To: Assistant Manager/Lead Assistant Manager Skills Desirable Skills - Medium competency in excel skills - Ability to comprehend and write in English for structured written communications. Emails/IMS to be sent to internal teams - Ability to respond to all inquiries within a timely manner - Candidate should achieve a score of B1-4 or above in CEF assessment conducted during selection process - Strong interpersonal and communication skills – both verbal and written - Adaptability/Ability to interpret variable input details - Critical thinking and decision making - Strong analytical, Reasoning, and Problem solving skills Technical Skills - Good computer navigation skills - Working knowledge of Excel (Intermediate Level) on VLookup, Pivots, usage of Functions and Formulae - Typing speed of 25 Words per Minute with 90% Accuracy Process Specific Skills - Candidate should preferably have knowledge of US Insurance - Ability to navigate multiple systems and applications - Ability to produce high quality in production in environment. - Ability to troubleshoot, identify user errors vs. system mapping errors (enrollment dates, method, system logic) Soft skills - Ability to work independently - Ability to understand and question established process guidelines for possible process improvements - Ability to pay great attention to detail – especially during processing of transactions - Possess keen sense of acquiring knowledge - Adaptable and flexible to work in night shifts Education Requirements and Work Experience: - Bachelor’s degree and Computer literacy - Candidates with relevant business experience will be preferred