Mahindra & Mahindra—CIE Role 2

Job description

Description: Responsibilities & Key Deliverables 1. Pilot Design & Rollout • Work with the CIE core team to translate the pilot design into a structured, phased rollout plan across the pilot dealer network. • Define and track a clear, stepwise adoption plan , from initial dealer onboarding to sustained daily usage. 2. Field & Dealership Engagement • Work directly with ASMs, RSMs, and consultants to drive understanding and adoption of the AI-generated customer briefs. • Be visible on the ground , spend real time at dealerships, not just at HO - to understand friction points and fix them fast. • Design the change management approach for consultant adoption - incentives, habit-building, feedback loops - since a great tool with poor adoption delivers zero value. • Own how customer consent for data capture is explained and secured in a way that is simple, transparent, and trust-building. 3. Business Judgement & Reporting • Understand and communicate the bigger business picture , why CIE matters strategically for MEAL, while staying rigorous on day-to-day execution. • Track pilot metrics, flag issues early, and proactively bring solutions rather than just problems. • Report progress to Reeti and the CIE stakeholder group at a cadence that keeps the pilot moving without waiting to be chased. Experience 0-3 Years Industry Preferred Automobile Qualifications B.Tech + MBA General Requirements • Strong business, tech and sales fundamentals.. genuinely curious about why CIE matters commercially, not just technologically. • Big-picture process thinking, paired with an execution mindset , comfortable moving from a whiteboard idea to a dealership rollout plan. • High energy, proactive, and comfortable with ambiguity , this is a build-as-you-go pilot, not a defined playbook. • Strong stakeholder skills, able to work confidently with HO, field sales teams, and dealer principals alike. • Comfortable with data and technology as a user and translator, even without a technical background , able to understand power of AI and explain it simply. Our commitment to Diversity, Equity, and Inclusion At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive. We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law. We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants. Together, we rise by embracing differences and building a future that reflects the communities we serve.