Unilever—Assistant Manager - Ecom

Job description

Description: Business Title: Assistant Manager - Ecom Location: Shani DC Kolkata About the Role: As a Assistant Manager Ecom, you will lead and execute innovative supply chain solutions tailored for our key customers, with a strong focus on customer centricity, operational excellence, and value creation. You will closely collaborate with Sales, Branch SCM teams, D&SP, Logistics, and KAMs, Customer SC team, to deliver best in class service, maximize on shelf availability, and drive strategic customer programs. Key Responsibilities: Customer Management & Collaboration • Lead end to end supply chain engagement with OT customers. • Build and enhance customer relationships; serve as the primary point of contact for SC interactions. • Drive joint value creation projects with customers (availability, replenishment models, automation, digital tools), JBP & Regional connects. • Influence customers and internal stakeholders without authority; demonstrate strong negotiation capabilities & Issue resolving. Operational Excellence & Efficiency- CRFR Monitoring • Ensure high performance on Customer Order Fulfilment (CRFR), OSA/OLA, freshness, and service KPIs. • Lead customer roadmaps, operational reviews (daily/weekly/monthly), and JBP operational execution. • Understand and optimize the Unilever–Customer supply chain ecosystem, including Nano DC, DC Inventory, forecasting, stock cover, CRFR, and order to delivery cycles. • Drive operational efficiency through data analytics, insights, and structured problem solving. • PODs/ePODs Management along with reco closure in N-1 Month with CD Finance. Cross functional Leadership • Work closely with Branch SCM, D&SP (HO), CSC, Finance, Sales teams, and logistics partners. • Lead Regional connects & cross functional initiatives to improve customer centric execution. • Anchor Branch OT Lead and support eCommerce & modern trade fulfilment capability building. Technology, Digitalization & Sustainability • Drive digital integration with customers – EDI, API automated data exchange with courier. • Support sustainability initiatives such as waste reduction, e vehicle deployment, direct invoicing, and CSP optimization. • Contribute to global/customer centricity networks and benchmarking against other FMCGs. Qualifications & Experience • MBA or relevant education in Supply Chain/Operations; Btech graduates ( with relevant experience may apply. • 3–5 years of relevant experience in Customer Supply Chain/Key Account Management/Demand & Supply Planning • Strong analytical skills and comfort with data-driven decision-making. • Proven influencing skills—ability to drive outcomes without formal authority. • Operational excellence mindset with deep customer first orientation. • Excellent communication and stakeholder management skills. Our commitment to Equality, Diversity & Inclusion Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. Note: "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding."