IDFC FIRST Bank—Debt Manager-Recoveries-BIL, Personal Loan & MBL

Job description

Description: Job Requirements Job Requirements Role/Job Title –Collection Manager-BIL, Personal Loan and MBL Department/Function – Collections Job Purpose: The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank. Roles & Responsibilities: - Responsible for managing and undertaking collections process for debts that have been assigned - Regularly track the portfolio for specific buckets for the assigned area - Track and control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters - Responsible to allocate and achieve targets from agencies/in house team - Regularly follow up with the default customers - Ensuring adherence to collection process and legal guidelines - Tracing out absconded default customers and initiate recovery process - Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases - Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis. Educational Qualifications: Graduate – Any Experience: Minimum of 0-2 Years of relevant experience in Collections Skills: collections management, default recovery, legal compliance, portfolio tracking, agency management, mis reporting, customer follow-up, conflict resolution, skip tracing techniques, banking operations, financial reporting, customer service, process optimization, data analysis, delinquency trend analysis, account reconciliation, personal branding, asset management, problem solving, learning agility, financial analysis, stakeholder management, developing people, data interpretation, communication & influence, recovery procedure, collections follow-up process adherence, digital literacy, delinquency pattern identification, management information reporting