Birlasoft—CX Tech Subcontractor

Job description

Description: Area(s) of responsibility 4. Oracle Field Service Functional Consultant – Offshore Experience: 6–10+ years Certification: Oracle Field Service Cloud Implementation Professional (Preferred) - Configure Oracle Field Service application and business processes. - Support onsite consultants in troubleshooting, documenting, testing all Oracle cloud configurations - Prepare functional design and configuration documentation. - Participate in fit-gap sessions and solution reviews. - Execute configuration, testing, and defect resolution activities. - Support OFS integrations with Service Cloud and ERP systems. - Develop test scripts, user guides, and training materials. - Assist with SIT, UAT, and deployment activities. - Troubleshoot functional issues and recommend solutions. - Support post-go-live stabilization and hypercare.