Birlasoft—Engineer-Cloud & Infra Engg

Job description

Description: Area(s) of responsibility Job Title: Azure & OVH Cloud L2 Support Engineer Key Responsibilities - Incident & Request Management - Investigate and resolve incidents, service requests, and alerts escalated from L1 support teams within agreed SLAs. - Cloud Operations Support - Manage and support Azure and OVH Cloud resources, including Virtual Machines, Compute Services, Storage, Networking, Identity, Backup, and Monitoring services. - Technical Troubleshooting - Diagnose and resolve issues related to cloud infrastructure, operating systems, network connectivity, user access, application availability, and platform performance. - Monitoring & Health Checks - Monitor cloud environments using Azure Monitor, Log Analytics, OVH monitoring tools, and third-party monitoring platforms to identify and address issues proactively. - Access & Identity Management - Support user provisioning, access control, Azure AD/Entra ID administration, role-based access control (RBAC), and authentication-related issues. - Change & Release Support - Implement approved infrastructure changes, system updates, patch management activities, and cloud configuration modifications. - Service Improvement - Identify recurring issues, recommend operational improvements, and collaborate with L3 engineers for permanent resolutions. - Documentation & Knowledge Management - Create and maintain SOPs, troubleshooting guides, knowledge base articles, and operational runbooks. - Customer & Stakeholder Communication - Provide regular updates to users and stakeholders regarding incident status, resolutions, and service performance. - Collaboration & Escalation - Work closely with L1 teams, L3 engineers, cloud architects, and vendor support teams to resolve complex issues efficiently. Required Qualifications - Bachelor's Degree in Computer Science, Information Technology, or related field. - 3+ years of experience in Infrastructure Support or Cloud Operations. Preferred Certifications - Microsoft Certified: Azure Administrator Associate (AZ-104) - Microsoft Certified: Azure Fundamentals (AZ-900) - OVH Cloud Certifications (Preferred) - ITIL Foundation Certification - Microsoft Security, Compliance, and Identity Fundamentals (SC-900)