EXL—Assistant Vice President

Job description

Description: A senior IT service delivery and digital workplace leader with over 15 years of experience managing large-scale technology operations, service desk functions, endpoint compliance, vendor governance, and transformation programs. Experienced in leading global teams, supporting enterprise users, improving service quality, and driving operational efficiency through automation, AI-enabled solutions, and structured governance. Key Capabilities: Global IT Service Delivery and Operations Management Digital Workplace and End User Services Service Desk Transformation and ITSM Governance Endpoint Compliance, Patch Management, and Audit Readiness Vendor Management and SLA / KPI Governance Automation, AI, Chatbots, and Self-Service Adoption Customer Experience Improvement and Operational Excellence Large Team Management and Stakeholder Engagement