JPMorgan Chase—Controls Manager Associate

Job description

Description: Join Controls and help strengthen KYC and onboarding outcomes through strategic testing, data-driven insights, and smart automation. Work hands-on with large datasets and AI-enabled tools to reduce manual effort, improve accuracy, and increase transparency. Build your career in a high-impact role that partners across business, technology, and corporate functions to protect the firm and clients. As a Strategic Testing Control Manager – Associate within Client Onboarding & Documentation (CO&D) Controls, you execute control reviews and testing to ensure KYC/onboarding activities align with firm standards, operational policies, and regulatory requirements. You identify control gaps and BAU operational breaks through data-driven testing, audit-ready documentation, and proactive reviews. You drive AI-enabled simplification and automation— including LLM-based controls and prompt engineering—to improve testing consistency, accelerate turnaround times, and enhance controls monitoring. Job Responsibilities - Execute control testing across KYC/client onboarding processes, including CDD/EDD documentation completeness and evidence standards. - Perform proactive reviews triggered by regulatory, audit, or risk/control partner engagements. - Assess adherence to policies, laws, regulations, and internal guidelines across LOBs and corporate functions. - Document scope, sampling approach, results, evidence, and conclusions in an audit-ready manner. - Identify control gaps, operational breaks, and recurring themes; support root-cause discussions and remediation tracking. - Communicate results, trends, and systemic issues through clear reporting and executive-ready summaries. - Simplify and streamline testing and documentation processes using AI-enabled tools, including LLM-based solutions. - Translate testing requirements into prompt engineering patterns and reusable prompt templates for evidence checks and issue summarization. - Embed AI into BAU monitoring to surface breaks and control gaps proactively with appropriate governance. - Maintain deep understanding of KYC/onboarding risk drivers and continuously improve testing methods and standards. - Identify automation opportunities and contribute new ideas that strengthen continuous learning and innovation. Required Qualifications, Capabilities, and Skills - Hold an MBA, CA, or postgraduate qualification in Finance/Banking. - Bring 7+ years of experience in financial services risk domains such as KYC/AML, financial crimes, operational risk, audit, or client onboarding. - Demonstrate strong ownership mindset with proactive execution and ability to operate independently. - Lead stakeholder discussions confidently, ensuring follow-through and timely closure of actions. - Apply strong knowledge of KYC lifecycle, documentation standards, and key control points. - Produce clear written and verbal communication, including executive-ready summaries with strong attention to detail. - Analyze large datasets efficiently to identify trends and patterns and translate them into control insights. Preferred Qualifications, Capabilities, and Skills - Leverage prior control testing experience across first line testing, second line oversight, or internal audit. - Apply control design concepts and root-cause analysis to drive sustainable remediation. - Use LLMs in control testing for documentation quality checks, issue identification, and summarization with strong prompt engineering. - Utilize Alteryx, Power BI, Tableau, UiPath, Pega, and Python to automate testing and reporting workflows. - Demonstrate strong critical thinking and problem-solving to resolve complex control questions. - Collaborate effectively with teams across multiple locations and time zones with flexible working hours. - Standardize prompt libraries and testing templates to improve consistency and reduce variability.