ZS Associates—Senior Operations Assistant

Job description

Description: ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS. SENIOR OPERATIONS ASSISTANT What You’ll Do: Senior Operations Assistant in the Support Services will… - Plan and allocate office layouts, workstations, and cabins. - Coordinate seating arrangements, expansions, and relocations. - Align space utilization with headcount forecasts and business needs. - Negotiate and manage contracts for housekeeping, cafeteria, transport, pest control. - Monitor vendor performance against SLAs/KPIs. • Ensure cost‑effective service delivery - Conduct audits, fire drills, and evacuation exercises. • Ensure statutory compliance with Factory Act, Shops & Establishments, Fire & Safety, EHS. - Maintain certifications and permits. - Plan and execute corporate events, workshops, and meetings. - Manage logistics including venue, AV equipment, seating, and catering. • Ensure smooth execution of organizational programs. - Act as primary contact for facility issues. - Liaise with landlords, contractors, and employees. - Resolve escalations independently. - Independently manage OPEX & CAPEX budgets. - Validate vendor invoices and rental payments. - Prepare monthly reports on costs and compliance. - Lead office moves, expansions, and renovations. - Manage schedules, contractors, and delivery timelines. - Ensure projects meet quality and compliance standards. What You’ll Bring   - Bachelor’s degree any field and experience in Facilities Management, or Business Administration - 8-10 years of independent experience in facilities management, workplace services, or building operations - Proven ability to independently manage facility operations - Expertise in space planning and workplace optimization - Strong vendor negotiation and contract management skills - Knowledge of statutory compliance and safety protocols - Financial acumen in OPEX & CAPEX management - Effective communication and stakeholder management - Fluency in English - Client-first mentality - Intense work ethic - Collaborative spirit and problem-solving approach How you’ll grow: - Cross-functional skills development & custom learning pathways - Milestone training programs aligned to career progression opportunities - Internal mobility paths that empower growth via s-curves, individual contribution and role expansions Perks & Benefits: At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India, visit ZS India office locations | Where we work | ZS. Hybrid working model: We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive. If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To complete your application: Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At: www.zs.com Responsibilities: SENIOR OPERATIONS ASSISTANT What You’ll Do: Senior Operations Assistant in the Support Services will… - Plan and allocate office layouts, workstations, and cabins. - Coordinate seating arrangements, expansions, and relocations. - Align space utilization with headcount forecasts and business needs. - Negotiate and manage contracts for housekeeping, cafeteria, transport, pest control. - Monitor vendor performance against SLAs/KPIs. • Ensure cost‑effective service delivery - Conduct audits, fire drills, and evacuation exercises. • Ensure statutory compliance with Factory Act, Shops & Establishments, Fire & Safety, EHS. - Maintain certifications and permits. - Plan and execute corporate events, workshops, and meetings. - Manage logistics including venue, AV equipment, seating, and catering. • Ensure smooth execution of organizational programs. - Act as primary contact for facility issues. - Liaise with landlords, contractors, and employees. - Resolve escalations independently. - Independently manage OPEX & CAPEX budgets. - Validate vendor invoices and rental payments. - Prepare monthly reports on costs and compliance. - Lead office moves, expansions, and renovations. - Manage schedules, contractors, and delivery timelines. - Ensure projects meet quality and compliance standards. What You’ll Bring   - Bachelor’s degree any field and experience in Facilities Management, or Business Administration - 8-10 years of independent experience in facilities management, workplace services, or building operations - Proven ability to independently manage facility operations - Expertise in space planning and workplace optimization - Strong vendor negotiation and contract management skills - Knowledge of statutory compliance and safety protocols - Financial acumen in OPEX & CAPEX management - Effective communication and stakeholder management - Fluency in English - Client-first mentality - Intense work ethic - Collaborative spirit and problem-solving approach