ABB—Digital Platform Specialist - User Support

Job description

Description: At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This Position reports to: Digital Eco System Manager Your roles and responsibilities In this role, you will have the opportunity to coordinate and facilitate the development, implementation, and successful onboarding of digital solutions. Each day, you will support the use and adoption of digital platform and solutions into the customer business environment along with their subsequent operations and maintenance. You will also showcase your expertise by participating in the ideation workstreams from identifying and validating the needs to defining the development. The work model for the role is: #L1-Hybrid This role is contributing to the global function Sales Enablement in IEC LV Motors -division in India. Main stakeholders are Sales and Customers. - Provide software support and engineering services across multiple areas, including end-user support and training, software maintenance, testing and quality engineering, DevOps, and software release management, with minimal supervision. - Perform system testing and troubleshooting activities to validate final system configurations and ensure successful deployment and rollout. - Deliver user training and retraining programs to facilitate smooth adoption of software solutions and provide ongoing technical support and maintenance services. - Contribute to software product development initiatives by recommending new features, enhancements, and functionalities to strengthen the product roadmap and portfolio. - Collaborate with cross-functional teams to drive continuous improvement and support strategic digitalization objectives. - Work within a highly motivated and innovative team environment, contributing to the development of digital solutions that uphold high standards of quality, efficiency, and business value . Qualifications for the role - You are well established and motivated in supporting and delivering high quality software solutions with an experience range of 5 to 8 years - Ability to demonstrate your experience in sales, sales support, or alternatively sales process/tool operations and development. You have minimum two years of experience in the relevant field. - Experience in working with or alternatively developing sales process technologies, such as Configure-Price-Quote systems, CRMs, and price management systems. Benefiting from experience in roll outs and user support. - You are at ease communicating in English Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe. Recruitment Fraud Warning ABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process. View current job openings and apply at: https://careers.abb/global/en/home For more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning Skills: software support, user training, system testing, troubleshooting, devops, software release management, software maintenance, quality engineering, sales process development, configure-price-quote systems, crm, price management systems, continuous improvement, cross-functional collaboration, english communication, product development, stakeholder management