ABB—Order Management & Warranty Specialist

Job description

Description: At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This Position reports to: Procurement and Customer Service Manager Your role and responsibilities : In this role, you will have the opportunity to be responsible for accurately recording customer purchase orders in the order management system. Each day, you will ensure timely cross-functional issue resolution, including order cleaning for both manual and electronic orders. You will also showcase your expertise by utilizing the necessary tools and adhering to Service Level Agreements. The work model for the role is LI#hybrid This role is contributing to the MODP & MOHP /Motion in Bangalore. Main stakeholders are ABB Motion Australia and will report to Procurement & Customer Service Manager. You will be mainly accountable for: - Ensuring proactive communication with customers and internal functions to guarantee customer satisfaction by providing relevant information. - Ensures the resolution of customer issues, including order, technical, and payment-related issues, by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. - Manages post-sales and customer claims management in SFDC and addresses the warranty issues to the factories. - Provides appropriate solution(s) for customer requests and coordinates with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc. - Liaising with customers in case of inexecutable request dates or quantities to ensure on-time delivery aligned with customer needs. - Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility. Qualifications for the role : - Years of experience in same role about 2 - 5 yrs - Possess an enhanced knowledge of SAP MM or Salesforce is value added advantage - Any Degree with Proven experience of Order Entry / Order Management Specialist / Warranty Specialist - You are at ease communicating in English & strong in email drafting Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe. Recruitment Fraud Warning ABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process. View current job openings and apply at: https://careers.abb/global/en/home For more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning Skills: order management, sap mm, warranty management, salesforce, order entry, customer issue resolution, claims management, order cleaning, cross-functional collaboration, english communication, email drafting, documentation management, credit management, account suspension management, order tracking