Teleperformance—Business Intelligence Analyst II

Job description

Description: Business Intelligence (BI) Data Analysis work includes: •Analyzing business intelligence data to inform business and product decisions •Blending historical data from available industry reports, public information, field reports or purchased sources as input to analyses •Identifying and analyzing industry/geographic trends and competitor market strategies and monitoring current/potential customer trends •Partners with other areas of the business (e.g., Marketing, Logistics, Customer Service, etc.) to model the outcome of implementing potential business strategies Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes. Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.