Standard Chartered—Senior Manager

Job description

Description: Job Summary We’re looking for an experienced UAT Program lead support the delivery of the Cash change agenda at Standard Chartered, with a focus on driving the implementation of Tech Simplification program, having subject matter expertise knowledge on cash system and applications and other Change initiatives across Cash Operations. Key Responsibilities Strategy • Awareness and understanding of the Cash business strategy and Cash Operations strategic roadmap. • Role model a strong, collaborative relationship between Cash delivery teams (whether in country or across functions/geographies) and maintain strong lines of communication across our Cash footprint through an effective communication process. Business • Domain knowledge of cash as a product offering in Financial Institutions and product role as a pan-bank utility • Well versed in product processes, key regulations and guidelines, as well as segment wise variations • Support standardization of operational processes. • Track market and business developments from peer banks and fintech industry and identify opportunities. • Drive and lead continual experimentation within in respective locations to deliver outcomes that align to the strategy and product backlog. • Employ business process design methodologies and tools to achieve right outcomes in terms of effort, risk and costs of change. Processes • Interacting with the technical teams and the country operations stakeholders and users to ensure that the requirements are clear and well understood • Determine and develop user requirements (including writing user stories) for systems / platforms in production, to ensure maximum usability – and help coordinate UAT on any release • Help design, document and maintain system processes both for new systems / platforms, and enhancements required to existing solutions • Turn business requirements into user DOIs (Operating Instructions) ahead of implementation. • Guided by Change Governance Policy and Change Delivery Standards • Gather requirements from various sources, for example, product, operations and technology teams, existing documents and artefacts, existing applications or external sources. • Review the business case and associated content for quality • Analyse and refine requirements to allow for standardized operating model, and align to global application system framework • Manage requirement lifecycle from ideation to delivery, including documentation, traceability, baselining existing and future capabilities. • Surface potential blockers and impediments on change deliveries • Ensure requirements are consistent, complete, required and testable • Able to interpret other strategic project requirements, and able to articulate impact to local processes. • Ensure standard documentation, communication, capability updates are completed for changes. • Own, prepare and communicate standard process documentation, for example, Department Operating Instruction or Process Notes, requirement document, process registers and process maps • Communicate to stakeholders on changes and coordinate generic communications and acknowledgements where required People & Talent • Support a change in mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes. • Self-start continuous learning initiatives that will help in the role and identify learning initiatives for future roles. • Develop strong verbal and non-verbal communication skills, an analytical mindset, and is detailed oriented. Risk Management • Adhere to the Bank’s risk framework and related policies and standards. • Ensure that material risks that are brought to stakeholders’ attention which affect business processes and critical systems and projects are monitored, managed (to minimise loss and risk), and escalated accordingly. • Build in risk control as part of design principles for system enhancements and automated flows. • Aware of operational risks and identify required process controls for Cash Management, removing dependency on non-standard processes and EUCs Governance • Responsible for ensuring changes to process are adequately reviewed and captured in existing artefacts Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders • Global Cash Operations PDC • Cash COO and Cash Operations Globally • UAT teams globally • Global Functional Heads in Cash Operations • Technology partners (Cash and others) • Cash Product teams • 2LOD Skills and Experience • Manage Conduct • Manage Risk • Manage People • Business Facilitation • Manage Change • Business Governance & Support • Management of Frontline Risk Qualifications Education • Academic or Professional Education /Qualifications; University educated Certifications • AGILE Certifications, ISTQB, CSM, PSPO Languages • English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: - Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do - Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well - Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. - Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. - Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. - Flexible working options based around home and office locations, with flexible working patterns. - Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits - A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. - Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.