Standard Chartered—Associate Manager - Business Intelligence

Job description

Description: Job Summary The Assistant Manager, MIS is responsible for designing, developing, maintaining and enhancing management information reports, dashboards and analytical outputs for Collections and Recoveries operations. The role supports business decision-making through accurate, timely and standardised reporting, strong data controls, process documentation and continuous improvement across markets supported by the Centre of Excellence. Key Responsibilities Strategy • Support the MIS and Collections reporting strategy by delivering reliable, scalable and standardised reporting solutions aligned to business priorities. • Drive automation, simplification and continuous improvement of recurring reports, dashboards and data processes. • Partner with stakeholders to understand reporting requirements, translate them into actionable MI outputs and support data-led decision-making. Business • Prepare, validate and publish daily, weekly, monthly and ad hoc MIS reports for Collections and Recoveries operations. • Provide analytical insights on portfolio performance, delinquency, allocation, roll rates, agency performance, productivity, scorecards and operational KPIs. • Ensure business users receive timely and accurate reporting support for performance reviews, governance forums and management updates. Processes • Maintain robust end-to-end reporting processes, including data extraction, transformation, reconciliation, validation and publishing. • Develop and maintain process documentation, report inventories, control checklists and Documents of Instruction to ensure continuity and audit readiness. • Identify reporting defects, data quality issues and process gaps; coordinate with relevant teams to resolve issues and implement preventive controls. • Use tools such as Excel, SQL, SAS, Python, Power BI and macros to automate reporting and improve efficiency where applicable. People & Talent • Work collaboratively with country, regional and central teams to deliver reporting outcomes and resolve data/reporting queries. • Support knowledge transfer, cross-training and effective handover for reports and processes to build resilience within the team. • Demonstrate accountability, attention to detail, flexibility and a continuous learning mindset while managing competing priorities. Risk Management • Maintain strong controls over data handling, report production, access, reconciliations and approvals to minimise operational and conduct risk. • Escalate data discrepancies, reporting breaks, control gaps and compliance issues in a timely manner. • Ensure reports are produced in line with approved definitions, business rules, governance requirements and applicable data confidentiality standards. Governance • Adhere to Group, Country, Business and Functional policies, standards and procedures relevant to MIS, data management and operational reporting. • Maintain evidence of report controls, approvals, reconciliations and issue resolutions for governance and review purposes. • Support internal reviews, audits and management governance meetings by providing accurate reporting inputs and documented explanations. Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders • Collections and Recoveries Operations, Country Collections teams, Agency Management teams, Risk, Finance, Technology/Data teams, Governance and Controls teams, Regional and Group MIS stakeholders, and senior business management. Other Responsibilities • Embed Here for good and Group’s brand and values in Collections and Recoveries MIS; perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; support additional reporting, analytics, remediation or transformation initiatives as required. Skills and Experience • Data Analysis and Interpretation • Management Information Reporting • SQL / SAS / Python • Excel, VBA and Automation • Power BI / Dashboard Development • Data Quality, Controls and Reconciliation Qualifications • Bachelor’s degree in Commerce, Finance, Statistics, Mathematics, Computer Science, Business Administration or a related discipline. • Relevant 3 to 5 yrs experience in MIS, analytics, reporting, collections operations, banking operations or financial services preferred. • Working knowledge of data extraction, transformation, reconciliation, dashboarding and reporting controls. • Proficiency in Microsoft Excel is required; knowledge of SQL, SAS, Python, Power BI, VBA/macros or similar reporting tools will be an advantage. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: - Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do - Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well - Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. - Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. - Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. - Flexible working options based around home and office locations, with flexible working patterns. - Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits - A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. - Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.