American Express—Customer Care Professional T2-II

Job description

Description: Global New Accounts team catering to Australia & New Zealand market which includes analyzing and processing of new card applications end to end. This is a voice process. Requirements: Minimum Qualifications: - Graduate - International Customer service voice experience - Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management. - Enterprise Leadership Behaviors - Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective - Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential - Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage  - Demonstrated ability to work independently in a fast paced, structured, high volume environment with minimal supervision. - Proven negotiation/problem solving skills with internal and external clients. - Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy. - Must possess strong planning and organizational skills. Preferred Qualifications: - Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills - Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end. Shift - 1.30AM to 3.30PM Window Responsibilities: - Managing and processing New Consumer Client and Card Member applications for ANZ market. - Servicing Clients through Emails or Outbound/Inbound Calls - Ensure established compliance measures are met when completing set up and maintenance of accounts. - Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements. - Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received. - Manage the “end to end” journey of a consumer setup and Card Member. - Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment. - Document necessary account information and offer solutions that benefit the customer and our business. - Maintain acceptable performance standards, including effectiveness, efficiency, and quality