IDFC FIRST Bank—Associate Relationship Manager - Affordable HL

Job description

Description: Job Requirements Role/ Job Title: Associate Relationship Manager-Affordable HL Function/ Department: Affordable Mortgage Loans Job Purpose: 'To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities: '• Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts. • Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups. • Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives. • Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process. • Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults. • Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility. Secondary Responsibilities: '• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition. Qualifications: Graduate Years of Experience: 0-2 years #LI-DNI Skills: customer retention, affordable mortgage loans, client acquisition, customer service, sales performance management, onboarding new clients, financial reporting, loan processing, sales funnel management, market research, crm utilization, personal branding, problem solving, learning agility, financial analysis, customer acquisition strategy, banking regulations, client retention, regulatory compliance, developing people, relationship building, data interpretation, loan origination, communication & influence, account management, negotiation skills, sales target tracking & reporting, digital literacy, credit analysis