Firstsource Solutions—Fraud Tech Specialist

Job description

Description: “Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.” Position :Fraud Technical Specialist Job location : Bangalore Division : BPM Experience : Preferred min 2-4 years of experience in strong SQL queries writing on fraud deduction and finding the anomalies. As part of Fraud team, you’ll play a key role in delivering our Technical Fraud strategy, ensuring the business is protected through intelligent, data-driven fraud controls. · Collaborate with the Fraud Technical Lead to design and optimize fraud detection rules using insights derived from large-scale data analysis. · Investigate emerging fraud trends by interrogating data across multiple systems, identifying patterns and proposing actionable countermeasures. · Respond to business-critical questions by developing advanced SQL queries and customised reports. You’ll go beyond the numbers to deliver clear, meaningful insights to stakeholders across the business. · Support system quality assurance through user acceptance testing of fraud platform upgrades and enhancements, ensuring all changes meet functional requirements and are free of defects. · Work with internal support teams and external vendors to resolve system incidents, applying commercial judgement to prioritize and escalate issues appropriately. Key Skills & Experience · Advanced SQL proficiency — confident writing complex queries involving joins, subqueries, CTEs, and aggregate functions. · Experience working with large datasets in an enterprise data warehouse environment (e.g., Oracle, Goggle Cloud Platform). · Strong analytical mindset with the ability to translate business problems into data-driven solutions. · Comfortable designing and testing fraud detection logic based on behavioural and transactional data. · Highly numerate, ideally with experience in a data analysis or fraud analytics role. · Previous fraud experience is advantageous but not essential — technical and analytical capability is key. · Demonstrates resilience and adaptability when faced with competing priorities. ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.