Infosys—Implementation Consultant and Integration Developer

Job description

Description: • Years delivering contact centre or CCaaS implementations • Experience with platforms such as Genesys, Amazon Connect, Cisco Webex, RingCentral or similar • Strong understanding of voice technologies (VoIP, SIP, RTP, WebRTC) • Experience in solution architecture, integrations, and API design • Proven track record delivering complex enterprise projects • Strong client-facing communication and stakeholder management skills Ability to manage multiple projects in a fast-paced environment Architect and implement end-to-end integration solutions • REST APIs, Postman • Middleware/iPaaS platforms (e.g., MuleSoft, Boomi, Azure Integration Services) • API orchestration and data transformation (JSON/XML) • ETL/ELT pipelines for customer interaction data • Authentication mechanisms: OAuth 2.0, SAML, OpenID Connect, API keys, iPaaS platforms, and enterprise API gateways. • JSON, XML, CSV, Kafka • Java, Python, Node.js, or .NET Requirements: • Validate our understanding of requirements and define functional and technical requirements for the Sprinklr platform • Lead end-to-end implementation of CCaaS solutions for enterprise clients • Define implementation strategy and solution architecture aligned to client goals • Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization. o Conduct Workshops and gather business requirements o Identify workflows, and integration needs Responsibilities: • Years delivering contact centre or CCaaS implementations • Experience with platforms such as Genesys, Amazon Connect, Cisco Webex, RingCentral or similar • Strong understanding of voice technologies (VoIP, SIP, RTP, WebRTC) • Experience in solution architecture, integrations, and API design • Proven track record delivering complex enterprise projects • Strong client-facing communication and stakeholder management skills Ability to manage multiple projects in a fast-paced environment Architect and implement end-to-end integration solutions • REST APIs, Postman • Middleware/iPaaS platforms (e.g., MuleSoft, Boomi, Azure Integration Services) • API orchestration and data transformation (JSON/XML) • ETL/ELT pipelines for customer interaction data • Authentication mechanisms: OAuth 2.0, SAML, OpenID Connect, API keys, iPaaS platforms, and enterprise API gateways. • JSON, XML, CSV, Kafka • Java, Python, Node.js, or .NET Skills: Sprinklr