Birlasoft—Practice Director

Job description

Description: Area(s) of responsibility JOB Description - 15+ years in Oracle CX domain, with at least 5+ years in Oracle CX cloud working as pre-sales or client-facing solution architecture roles. - Strong ability to design end-to-end CX architectures, data flows, and integration patterns. - Hands on experience in Oracle CX cloud products like Oracle Sales Cloud / CX Sales, Sales Planning & Forecasting, Incentive Compensation (OIC), Partner Relationship Management (PRM), Marketing & Engagement (Eloqua), Oracle Service Cloud, Field Service Cloud (OFSC), Oracle Commerce Cloud (OCC) - Experience building POCs, demo environments, and prototypes. - Experience in latest CX technologies like Chatbots, Digital Assistant, and AI-driven service flows etc. - Working knowledge of SaaS implementation methodology (Oracle Unified Method – OUM / True Cloud Method) - Experience of Oracle CPQ will be a plus - Good to have certifications Oracle CX - Good communication, interpersonal skill, and soft skills - Should Gather, analyze, internalize, and advocate for the customer requirements around their selling processes. - Prior EBS experience within last 5 years is nice to have. - Must be well versed in EBS solutioning and implementation - Should have exposure in migrating Oracle EBS to Fusion/Cloud.