Foundever—Network Automation & Orchestration Engineer

Job description

Description: About Foundever ™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter Summary: Foundever is seeking an exceptional Network Automation & Orchestration Engineer to establish and drive our network automation strategy from inception to maturity. This is a transformational role responsible for architecting, implementing, and operationalizing enterprise-grade automation and orchestration capabilities across our global network infrastructure. Responsibilities: Automation Strategy & Execution - Develop and own the network automation roadmap, aligning with business objectives and infrastructure strategy - Define success metrics and KPIs for automation initiatives, demonstrating measurable ROI and operational improvements - Establish governance frameworks for automation development, deployment, and lifecycle management - Drive cultural transformation toward automation-first thinking across network operations teams - Build strategic partnerships with vendors and technology providers to stay ahead of industry trends Platform Architecture & Implementation - Architect and deploy enterprise automation platforms (evaluation required: Ansible Tower/AWX, Terraform Enterprise, ServiceNow ITOA, NetBox, Nautobot) - Design scalable orchestration frameworks supporting multi-vendor, multi-domain network environments (campus, data center, cloud, SD-WAN) - Establish GitOps practices with version control, peer review, and CI/CD pipelines for infrastructure as code - Implement source of truth (SoT) systems for network inventory, configuration state, and documentation - Create abstraction layers enabling network engineers to consume automation through self-service portals and APIs Technical Delivery - Develop production-grade automation for network provisioning, configuration management, compliance validation, and remediation - Build intelligent workflows integrating network automation with ITSM, monitoring, and observability platforms - Implement network testing and validation frameworks ensuring changes are verified pre-production - Create automated documentation systems that maintain accuracy through code-driven processes - Design disaster recovery and rollback mechanisms for all automated changes - Develop telemetry collection and analytics pipelines for network insights and predictive automation Collaboration & Enablement - Partner with Network Architecture to embed automation into design standards and reference architectures - Collaborate with Security to ensure automated compliance with security policies and regulatory requirements - Work with Cloud and DevOps teams to integrate network automation with broader infrastructure automation initiatives - Mentor and upskill network engineers on automation principles, scripting, and platform usage - Establish communities of practice and knowledge-sharing forums for automation excellence Operational Excellence - Provide Level 3/4 escalation support for complex automation platform and workflow issues - Establish operational runbooks and playbooks for automation platform management - Implement monitoring and alerting for automation infrastructure and job execution - Conduct regular platform health assessments and optimization activities Qualifications: - Bachelor's degree in Computer Science, Network Engineering, or related technical field (or equivalent professional experience) - 7+ years of hands-on network engineering experience in enterprise environments - 3+ years of demonstrated experience designing and implementing network automation solutions at scale - Proven track record of greenfield automation platform implementation and organizational adoption Additional Skills that Would Be Beneficial: Core Automation & Orchestration: - Expert-level proficiency with Ansible (Tower/AWX experience strongly preferred) - Advanced skills in Python for network automation (libraries: Netmiko, NAPALM, Nornir, TextFSM) - Hands-on experience with Terraform for network infrastructure provisioning - Practical knowledge of CI/CD platforms (GitLab CI, Jenkins, GitHub Actions) - Experience with source of truth platforms (NetBox, Nautobot, or similar) Network Technologies: - Deep understanding of enterprise routing and switching (BGP, OSPF, EIGRP, STP, VLANs, VRFs) - Strong knowledge of network APIs (REST, NETCONF, RESTCONF, gNMI, gRPC) What We Offer - Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business. - Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment. - Competitive compensation. Attractive salary and benefits package. - Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.