NTT DATA—MS Engineer L1 VC support-1

Job description

Description: We are recruiting a MS Engineer L1 VC support-1 to provide first-line support for client collaboration, contact centre, and voice systems. You will monitor cloud infrastructure, resolve technical incidents, and ensure service level agreements are met. Ideal for candidates with basic troubleshooting skills and experience in network, voice, and collaboration services. Skills: webex, itil framework, change request systems, ticket management systems, vendor management, team collaboration, m365 beginner certifications, documentation, technical documentation, cisco av/webex, polycom video conferencing, incident management, video conferencing, cisco webex, network troubleshooting, audio video conferencing, av troubleshooting