NTT DATA—Helpdesk Senior Representative - ITIL

Job description

Description: We are looking for a Helpdesk Senior Representative to provide technical guidance and support in service delivery, focusing on ticket management and process streamlining. The role involves monitoring dashboards, analysing service delivery, and supporting colleagues. Ideal for candidates with strong problem-solving skills and experience in IT support. Skills: it support, troubleshooting, hybrid it support, service delivery analysis, workflow management, reporting, customer service, technical guidance, microsoft office administration, process improvement, presentation skills, coaching