EXL—Senior Executive - Knowledge Management

Job description

Description: The TAP Admin, Pursuits & Proposals Support, is responsible for the administration of portals, including one that compiles content from all Canadian bidder sites, as well as uploading content onto various other portals for the National Pursuits & Proposals team. Requirements: Personal Effectiveness - Self-starter who is willing to take initiative and to learn - Detailed oriented and consistent in applying processes - Strong interpersonal skills and collaborative nature - Good communication skills, both oral and written - Capable of delivering quality work in short timeframes Client Service - Solid experience focusing on providing exceptional client service - Can do attitude Technical Expertise - Strong organizational skills - Proficient in Excel - Mastery of the English language - Understanding of Financial Services/Big Four business and environment an asset Education - Bachelor’s Degree Responsibilities: PRIMARY JOB RESPONSIBILITIES: - Portal - Review notifications issued by the various bidders daily - Categorize per industry and service line - Build the daily report, including a thorough review - Post on the portal at a specific time - Maintain a current list of users - Reconcile orders with cost centers - Pursuits and Proposals Portal, SharePoint Collaboration Site and Server - Upload documents as per weekly maintenance - File proposals as per archiving process - Content-related Projects - Assist as required