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Description: •Help Customers: Answer customer questions about orders, products, and payments through calls, emails, and chat. •Be Polite: Talk to customers in a friendly, calm, and understanding way. •Payment Help: Help customers with payment status, pending payments, and payment-related questions. •Solve Problems: Listen to customer complaints and fix their issues quickly. •Know the Products: Learn about the company’s products so you can help customers better. Requirements: Higher Education Diploma with 0 - 3 years of relevant experience Responsibilities: Responsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care scope of work