Mahindra & Mahindra—Manager - Social Security Cell

Job description

Description: Responsibilities & Key Deliverables 1. Ownership and Guidance: - Overall ownership of the EPS processes for officers across AFS. - Provide managerial guidance and support to the team for smooth functioning of the Social Security Cell. 2. Process Strengthening: - Develop and implement suitable process measures to strengthen the EPS claim process. 3. Stakeholder Coordination: - Coordinate and collaborate with stakeholders, including external agencies (Employees, Ex-Employees, PF Trust, HR/ER, Consultants, etc.). - Liaise with government authorities (EPFO/RPFC) to resolve grievances and settle EPS claims. 4. Database Management and Documentation: - Manage database and ensure query resolution. - Maintain required documentation. 5. Employee Guidance: - Guide employees on various issues related to EPS benefits. - Assist in developing an appropriate Plan of Action to avail EPS benefits. 6. Legislative Knowledge: - Possess thorough knowledge of the EPF Act – 1952, EPFO portal functionality, amendments, and POHW regulations. 7. Proactive Issue Identification: - Implement proactive measures to identify issues early and develop resolution plans for upcoming retirees, including complex cases like Employer Closed and IW cases. 8. Escalation Management: - Support in resolving escalations, notices, inspections, and queries. - Respond to urgent requirements from EPFO, if any. 9. Resource Optimization: - Effectively utilize internal resources and consultants to address routine and critical cases. 10. Technical Proficiency: - Proficient in MS Excel, MS Word, SAP, PowerPoint, etc. - Strong communication skills. Industry Preferred Automobile, Consultancy, Human Resources, Legal Qualifications Master of Labour Studies; MBA in Human Resources / Industrial Relation General Requirements 10 to 15 years of work experience in Employee Relations, handling PF & EPS related work. - Ability to work collaboratively across departments. - Strong attention to detail and organizational skills. - Proficiency in MS Office and familiarity with EPFO-related portals.