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Description: Position/Designation Quality Assurance Grade/Level Onrole-L4 Location Akurdi HO Experience Minimum 3-5 years of experience skilled in LOS : Salesforce and LMS: Pennant Management with exposure to working for Banking/NBFC sector. Qualification B.E./ B. Tech /M.C.A./M.C.S/B.C.A Reporting To Manager IT Summary Role Profile/Job Responsibilities Key Responsibilities: 1. Quality Assurance - End-to-end QA testing for Loan Origination Systems (LOS), underwriting platforms, and servicing software to ensure compliance with RBI guidelines and accurate loan processing. - Collaboration with business analysts and developers to translate loan workflows/BRD into effective test scenarios. - Test plan creation and execution for diverse loan products, including auto loans. - Functional, regression, and UAT testing performed for new features, upgrades, and bug fixes. - Loan Origination System validation of workflows across products, ensuring compliance and integration with third-party systems (credit bureaus, KYC, dedupe). - Loan Management System (Pennant) testing for repayment schedules, EMI tracking, interest calculations, restructuring, delinquency handling, and closure for secured and unsecured loans. 2. Vendor Management - Coordinate with vendors to understand FSD, assess the impact on regular system operations, and ensure timely resolution of issues. - Leveraged JIRA to document, track, and manage defects, ensuring timely resolution and improved system reliability. Skill Sets Required - Quality Assurance: - Proven experience in defining and tracking service quality metrics. - Ability to identify service gaps and drive process enhancements. - Communication Skills: - Excellent written and verbal communication skills for reporting, escalation, and stakeholder updates. - Ability to explain issues to non‑technical users and developers. - Additional Technical Skills: - Knowledge of SQL, Bug tracking tools JIRA, API monitoring, Postman, Excel Knowledge. - Knowledge of Selenium automation tool. Certifications (Preferred) - ISTQB (Optional)