ABB—Market Development Manager

Job description

Description: At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This Position reports to: Service Sales Manager Your role and responsibilities In this role, you will have the opportunity to play a critical role in ensuring customer satisfaction and loyalty in your assigned accounts. Each day, you will assist with customers’ technical requests and engage with colleagues to take care of any technical issues. You will also showcase your expertise by managing service contracts deliverables, on time delivery, customers’ requirements, and financial Key Performance Indicators (KPI), while keeping track of performance metrics and communicating progress to internal and customer stakeholders. The work model for the role is: #Li-Onsite This role is contributing to the Electrification business in Service division at Nashik / Bangalore / Chennai. Main stakeholders include sales teams, service teams, cross divisional stakeholders, channel partners, and key customers. You will be mainly accountable for: - Supporting the customer in a proactive manner by anticipating the customer’s needs and leveraging familiarity with their assigned accounts. - Ensuring that the plant fleet under service agreement receives evolution plans and life cycle reports supported by technology segment experts. - Measuring, reporting, and presenting the value of the services delivered to key customer stakeholders ranging from Maintenance Managers to Plant Managers. - Identifying service and system sales opportunities to expand ABB’s value to the customer and for growing the service contracts with their assigned customers. Our team dynamics : You will join a high-performing, collaborative, and customer-focused team, driving growth and innovation in the Electrification Service business in India Qualifications for the role - Bachelor’s degree in Electrical Engineering (should be full-time) - Minimum 8 to 12 years of experience in service sales, market development, and lifecycle business across industrial sectors - Highly skilled in business development, market analysis, and value-based selling within the electrification/service industry (switchgear, drives, automation) - Proven expertise in installed base services, retrofit / modernization, and digital solutions. - Strong knowledge of the Indian industrial market, covering steel, cement, oil & gas, utilities, and infrastructure segments. - Demonstrated ability in stakeholder management, cross-functional collaboration, and driving strategic initiatives. - Willingness to travel pan-India to support business development, client engagement, and project execution. More about us ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe. Recruitment Fraud Warning ABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process. View current job openings and apply at: https://careers.abb/global/en/home For more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning Skills: service sales, market development, electrification services, lifecycle management, business development, market analysis, value-based selling, stakeholder management, cross-functional collaboration, strategic initiatives, digital solutions, installed base services, retrofit and modernization, plant fleet management, key performance indicators, service contract management, customer engagement, project execution, switchgear, drives, automation, indian industrial market knowledge