ABB—Zonal Service Engineer

Job description

Description: At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This Position reports to: EL Customer Operations Manager - Post-Sales What we believe in At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story. Your role and responsibilities: In this role, you will assist local unit in developing the necessary capabilities to effectively control products and systems, ensuring compliance with internal, customer, and industry requirements within a cost-effective and safe working environment. Participates in the development and implementation of standards and test methods to ensure only compliant products, software, and services are released to the customer. The work model for the role is: #Li-Onsite The role will support for the ABB India Ltd for Electrification Smart Power & Smart Buildings Business to be based at Bangalore, India. You will be mainly accountable for: - Installation, Testing & Commissioning – Install, test, commission, and maintain electrical equipment, panels, drives, and control systems while ensuring first-time-right execution. - Fault Diagnosis & Technical Support – Diagnose electrical faults using drawings, control wiring diagrams, and testing instruments; identify defective components and coordinate repair or replacement. - Customer Service & Complaint Resolution – Attend customer complaints, provide timely on-site/remote technical support, resolve issues within agreed timelines, and ensure a positive customer experience and retention. - Service Documentation & Resource Management – Prepare service, inspection, and maintenance reports; create material lists; ensure availability of tools, spare parts, and equipment; and maintain accurate technical records. - Safety, Collaboration & Continuous Improvement – Ensure all service activities comply with safety and technical standards, coordinate with production, design, sales, and technical teams, provide basic customer/operator training, and help identify service improvements. Qualifications for the role: - Diploma in Electrical & Electronics Engineering from a recognized institution. - 5–8 years of relevant experience in electrical service, maintenance, installation, testing, or commissioning. - Practical experience in electrical equipment, panels, drives, and control systems. - Solid ability to read and interpret electrical drawings, schematics, and control wiring diagrams. - Solid skills in electrical fault diagnosis, troubleshooting, testing, and preventive maintenance. - Good knowledge of service tools, testing instruments, spare parts management, and technical documentation. - Good communication, customer-service, problem-solving, and coordination skills, with a willingness to travel to customer locations as required. More about us: ABB’s Smart Power and Smart Buildings businesses provide advanced energy distribution, protection, automation, and digital solutions for data centers, industrial and manufacturing facilities, critical infrastructure, commercial buildings, and residential applications. The portfolio includes industrial circuit breakers, low-voltage systems, motor starting solutions, switches, relays, UPS systems, ABB Ability™ Energy Manager, DIN rail products, enclosures, emergency lighting, HVAC and lighting controls, security solutions, industrial plugs and sockets, and wiring accessories, enabling customers to improve energy efficiency, reliability, safety, comfort, sustainability, and building automation while supporting energy transition and carbon-reduction objectives. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe. Recruitment Fraud Warning ABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process. View current job openings and apply at: https://careers.abb/global/en/home For more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning Skills: electrical equipment installation, electrical fault diagnosis, electrical troubleshooting, electrical testing, electrical commissioning, electrical maintenance, control systems maintenance, reading electrical drawings, reading control wiring diagrams, preventive maintenance, service documentation, spare parts management, service tools operation, testing instruments operation, customer service, technical support, complaint resolution, resource management, service improvement, technical record keeping, coordination with cross-functional teams, training delivery