Kotak Mahindra Bank—Customer Support - CMS-HO & SUPPORT-CMS

Job description

Description: Department Cash Management Services Location Mumbai Number of Positions 4 Reporting Relationships Team Leader Position Grade Assistant Manager/Deputy Manager/Manager The CMS Customer Service including Activation of the customer on CMS Platform is under the Product & Sales Support function of Global Transaction Services Group. The candidate will help Corporate/CA customers on usage of Cash Management Platform/Products and will be a direct point of contact for their Cash Management servicing requirements. - Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products - Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes - Support Bank customers for modification/service related queries - Demonstration of CMS system to existing as well as new clients - Understand specific MIS requirement of the customers and arrange to deliver reports accordingly - Ensuring all customer requests/queries are attended and resolved within the TAT - Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc. - Graduate/Post Graduate with minimum 1-2 years of banking experience. - Candidate with MBA/MCA/B.Tech (will be an added advantage) - Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred) - Ability to work under pressure in a dynamic environment - Should have technical orientation - Strong communication (Oral and Written) & Networking Skills - Conversation Multiple languages is an advantage - Good communication skill - should be fluent in Hindi ,English and Marathi